皇冠假日檳城海峽城的評論

住宿方回覆: 尊敬的賓客，非常感謝您選擇入住 Crowne Plaza Penang Straits City，並分享您的寶貴反饋！我們很高興得知您對房間的清潔度、設施、工作人員的服務以及酒店的早餐等都感到滿意。我們一直致力於為每一位賓客提供最優質的服務和舒適的住宿體驗，您的肯定是對我們團隊的最大鼓勵。期待在未來的某個時刻再次為您服務，帶來更加愉快的入住體驗！此致，敬禮Crowne Plaza Penang Straits City 團隊

住宿方回覆: Thank you for your fantastic feedback! We're so happy to hear that you enjoyed the cleanliness of the room, the great view, and the convenience of the location. It’s great to know that the proximity to the pier and train station made it easier for you to explore Penang Island and beyond.We look forward to welcoming you back for another great stay!Best regards,Team Crowne Plaza Penang Straits City

住宿方回覆: 您好，Chounizadi，感謝您分享您的經歷，對於您在入住期間遇到的令人不快的情況，我們深表歉意。我們深感抱歉，由於火災警報故障以及我們團隊在如此令人不安的時期缺乏溝通和支持，給您帶來瞭如此大的困擾。這絕對不是我們想要提供的服務標準，我們理解您一定感到的不適和恐懼。我們非常重視您的回饋，並將進行內部審查，以確保此類事件不再發生。安全和客人的舒適是我們的首要任務，但這次我們顯然未能做到。我們真的很抱歉未能達到您的期望，我們完全理解您離開的決定。請知悉，我們將解決這些問題，以改善我們的營運程序以及緊急情況下與客人的溝通。再次感謝您的回饋，我們希望儘管有這樣的經歷，您仍會考慮在未來再給我們一次機會。最誠摯的問候，檳城海峽皇冠假日酒店團隊

住宿方回覆: Hi DatugougouThank you for sharing your experience, and we sincerely apologize for the distressing situation you encountered during your stay. We deeply regret that you experienced such a disturbance due to the fire alarm malfunction, as well as the lack of communication and support from our team during such an unsettling time.This is absolutely not the standard of service we aim to provide, and we understand the discomfort and fear you must have felt. We take your feedback very seriously and will conduct an internal review to ensure such an incident does not happen again. Safety and guest comfort are our top priorities, and we clearly fell short in this instance.We are truly sorry that we failed to meet your expectations, and we completely understand your decision to leave. Please know that we will address these concerns to improve both our operational procedures and communication with guests during emergencies.Thank you again for your feedback, and we hope that despite this experience, you will consider giving us another chance in the future.Warmest regards,The Crowne Plaza Penang Straits City Team

住宿方回覆: 尊敬的賓客，感謝您選擇入住 Crowne Plaza Penang Straits City，並抽出寶貴時間與我們分享您的入住體驗。我們很高興得知您對房間的整潔度、床鋪的舒適度以及我們前台和餐廳服務團隊的熱情表示認可。同時，我們也注意到您對房間大小及整體性價比的反饋。您的意見對我們非常寶貴，我們將認真參考並持續優化，以期為每一位賓客提供更理想的住宿體驗。我們誠摯地期待未來有機會再次為您服務，並帶來更超值的入住感受。此致，敬禮Crowne Plaza Penang Straits City 團隊敬上

住宿方回覆: 感謝您寶貴的回饋！很高興您喜歡我們的服務設計，也感謝您對前台、餐廳與保安人員服務態度的肯定。我們也很開心您喜歡我們乾淨漂亮的泳池！關於房間有些微塵的部分，我們會立即反映給相關部門加以改進，確保未來為您與每位賓客帶來更加完美的入住體驗。期待再次為您服務！最誠摯的問候，Crowne Plaza Penang Straits City 團隊

住宿方回覆: 感謝您的寶貴反饋！我們很高興您對酒店房間及設施的狀態感到滿意。我們一直致力於保持設備的更新與維護，以確保為每一位客人提供舒適的住宿體驗。期待您的再次光臨，祝您有一個愉快的日子！最誠摯的問候，Crowne Plaza Penang Straits City 團隊

住宿方回覆: Thank you for your wonderful feedback! We're glad you enjoyed the convenience, facilities, and the pleasant environment at Crowne Plaza Penang Straits City. We look forward to welcoming you back for another great stay!Best regards,Team Crowne Plaza Penang Straits City

住宿方回覆: 親愛的客人，這不是我們想要提供的服務；由於我們延遲準備您的房間，給您帶來不便，請接受我們誠摯的歉意。延誤是由於我們的供應商延遲交付床單，這導致我們難以週轉大多數房間。我們想向您保證，這只是一起孤立事件，我們已採取適當措施確保此類事件不再發生，我希望您能給我們第二次機會，讓我們再次為您服務。謹致問候，檳城海峽皇冠假日酒店管理層

住宿方回覆: Dear Tuzaheihei,Greetings from Crowne Plaza Penang Straits City and thank you for your wonderful review! We are delighted to hear you enjoyed your stay with us and are pleased with our service. Our team strives to provide an exceptional and reliably different experience for all our guests. We look forward to welcoming you back to Crowne Plaza Penang Straits City in the near future!Warm regards,The Management of Crowne Plaza Penang Straits City