河內商旅

酒店位置好，近還劍湖，周圍吃飯的地方很多，到哪都方便。房間很乾凈，早餐很贊！酒店工作人員都很nice，能看出在服務方面下了很多功夫。尤其是Nova，專門的中文對接人員，管家服務，非常貼心熱情，中文也很好。向她諮詢了去下龍灣旅遊的事宜，並最終從這裏定了兩天一晚的遊船，事實證明非常明智，特別完美的旅行！

酒店很大，環境還不錯，服務也很到家，會主動幫我開門，提行李，很貼心。不過門前的交通道路是比較堵塞的。我們去check in的時候因為訂購的雙床房沒有房間了，酒店免費幫我們升級了房型，超級感謝

第一眼見到它， 就認定它是我的夢中情店， 這次有機會來越南， 首站便直奔河內， 真的是為它策劃了一旅行。 河內嘉佩樂是嘉佩樂的第8家酒店， 也是我打卡的第二家Bill Bensley設計的酒店。 Bill Bensley結合整個街區的風格， 以“歌劇盛世”為靈感， 描繪出藝術戲劇的效果。 Xin chào！ 剛進門就有專人熱情招呼， 引領到大堂的沙發落座。 一層公共空間沒有多大， 轉角是開放式酒吧， 猩紅的幕布與翠綠的植株圍成怪誕而夢幻的秀場。 大堂部分他們叫做“起居室”， 在這裏全天無限量免費供應各類水酒及水果小食， 下午3點到4點還有蛋糕可以提供。 穿過前台， 來到眾神託起的金碧輝煌的電梯廳， 一不留神差點沒注意到電梯的方向。 酒店共有47套典雅客房， 每個樓層都有藝術家、設計師、音樂家等各自主題， 甚至每間客房都有對應主題的大師和不同風格的戲劇場景。 這次入住有幸被升級到了嘉佩樂套房， 酒店訊息上寫着83㎡， 但因為空間大面積巧妙運用了鏡子， 顯得房間非常的大。 房間內無酒精飲料全都免費， 客房迷你吧每天補充一次。 千萬不要小看了嘉佩樂裏的任何東西， 都不是普通產品， 一包小小的薯片都是來自西班牙的el Valle， 巧克力是越南非常有名的手工巧克力品牌Marou， 還有越南本土堅果品牌NX， 瓶蓋也被扣上印有嘉佩樂logo的木頭蓋。 説起這個， 嘉佩樂真是酒店界的乾隆， 肉眼所見的東西基本上都有他的logo。 河內嘉佩樂還有早餐不得不提， 單點加自助， 請一定要仔細看菜單， 非常多值得嘗試的菜品。 早餐就能豪橫的無限點生蠔還有誰？ 牛排不也得試一試？ 在地的河粉也不輸外面小攤， 總之每一樣都值得嘗試， 早上8點就來吃早餐的我們硬是待到了11點結束。 離開酒店時突然感歎此行的短暫。 DIVA送我出門：“看得出來您已經愛上了這裏” “沒錯。我已淪為Bill Bensley的教徒”  “再飲一杯吧，期待您回到這裏”。

Wonderful and attentive reception, lovely rooms in a hotel that’s really very close to everything. And do not forget to visit their awesome rooftop terrace bar. Van Anli and Vuong make by farthe best Martinis this side of the Mekong! The views are spectacular!

全新的飯店在裝修、整理、在油漆、在施工 推薦給大家Toshiba的冰箱、 日立的滾筒式洗衣機、夏普微波烤爐、德國Bosch加熱爐。 分廳與臥室，非常值得住宿。

The service is consistent and professional throughout. It has been, in fact, enhanced since my previous stay during it's opening year. For one, the executive lounge is in full swing, albeit plagued by occasional inconsiderate guests who talk for prolonged periods on their mobile phones or book the meeting room for the purpose of dining with their friends on the pretext of discussing work. The lobby moniterance can be more effective i.e. enforcing orderly conduct and behaviour over rowdy and aggressive mainland Chinese tourists. Devices and voices should be kept to a minimum in public spaces to maintain proper decorum. The hotel ground staff need to be more vigilant in this regard. That said, the service staff are to be highly commended. The Guest Experience Manager, Ms. Hannah, is extremely approachable and knowledgeable. She provided me with valuable tips on places of interests within the city and beyond. She always makes herself available and is often seen interacting passionately with guests around the property. Certainly, the executive lounge staff, Lucas, Kevin, Audrey, Estee, Lynn and Crystal are very attentive and guest-centric. No request is ever overwhelming for them and they portray the executive lounge to a very high standard. I was touched by staff who recognised me though my previous stay was some two years back. Concierge, Mr. Ku, welcomed me warmly with his sincere and genuine hospitality style. The Duty Manager, Mr. Harry, did his best to resolve my room issues and was always following up diligently on my preferences. Front Office staff, Ellen and Anna, who were also present since the opening of the hotel, maintain their friendly and charming dispositions. The lobby bar staff are impressive, with dedicated staff like Duc and Mr. Thang, the outlet manager, who remembered me by name and concocted a special ginger/lemongrass tea when he found out that I had a dry throat. I'm looking forward to forthcoming stays at this property whenever I pass through Hanoi. Dr. Sam Jay Yeo Accor Live Limitless (Diamond) Singapore

非常好的酒店，非常友好的工作人員！ 酒店在一個商場附近，公寓是比較現代化的那種，還有泳池可惜一直沒時間去 房間很大很乾凈，安保也不錯 租摩託車的小夥伴可以停在地下停車場 工作人員非常負責！感謝

We stayed in a twin room for one night. The room was decent clean and tidy. Tea and coffee station hairdryer, mini fridge and safety deposit box were provided. The shower was in the bath which poured water onto the floor as ran down the sides. Had a lovely view out of the window of Hanoi on the night our next door room was having a party with some other rooms and they left their door on the latch which made the alarm go off continuously we tried to complain by ringing reception and never got an answer after 20 minutes when we went down to reception they didn't understand what was happening so I had to go back and video the door alarm going off before anything was done. Breakfast was okay nothing special run-of-the-mill toast omelette and soup wasn't the cheapest Hotel we've stayed in.wasn't really worth the money.

Hotel staff is really good . Their service level is amazing. My special gratitude goes to Sally and Tienanh . They always put smile on faces and very quick on responds whenever we want ..absolutely a marvelous place to stay . Thank you .

非常精緻的酒店，是從陳設到氛圍的沉浸式越南體驗了。客房氛圍春夏秋冬，裝潢誠意慢慢，我們5個人入住，每個人都讚不絕口。離老城雖說有一段距離，但有豪華SHUTTLEBUS接送！非常棒！服務更是沒得說，首先全體服務員的英語都很好，包括spa的阿姨，英語都非常棒！其中前台的小賢，中文也非常好！把我們安排的很好，效率很高。還參加了他們的workshop，學做eggcoffee，小哥哥講了很多關於越南咖啡的歷史，清晰明了！非常值得！總而言之！是一個非常不錯的入住體驗！會推薦給更多的人！