The hosts were friendly and the young female assistant was helpful and polite. Location is great, near to the well-known fall and the lake is in front of the residence. Private onsen facilities are great though they are not available in the morning. Foods provided are in Western style and they are good, but not that great. Guests are reminded to tell the hosts on how to cook the steak, especially if well-done is not their preference. No elevator but many steps means you have to have strong muscle to move the heavy buggages from the car to the room.