Excellent hotel in the southern part of the city center. My room was huge, in a corner with excellent views. Amenities include refrigerator, aircon, tee/coffee etc. Free fruit and candy in the reception. Supermarkets, tram, and central train station are close by. In terms of customer service, this hotel is a gem. As a member of Radisson Rewards, I usually get a room upgrade if available. This time, i did not, but when I asked in the reception, the receptionist explained that it was not available. However, on closer look, she could move reservations around, and I got a huge suite with view of the city and a welcome bottle of champagne. That's what I call going an extra mile in customer service. Fantastic. Very highly recommended from my side
The room is spacious and clean, and it has essentials for travelers. However, the boom system really needs to be improved. We lived here for business reason. After check out, I was told that the name used for book is not consistent with the name of the bank account, so the transaction was sent back. It turned to be that the name for book is actually my colleague’s name. It was very strange, because I booked the room via my own email, and my college has never involved in the booking process. The same thing also happened to my other colleagues. It seems that the booking information was messed up, and staff were confused about which person lived in which room, although we definitely showed our photo ID during check-in. This kind of thing should not happen to a hotel with high rating.
Zentrale Lage im absoluter Innenstadtnähe. Bahnhof und Landestheater sind gut bzu Fuß erreichbar. Recht neues Hotel mit großzügigen und ruhigen Zimmern.
Stayed there during my Austria visit, it is a nice big and clean hotel, with a steam bath that I enjoyed very much, cozy and spacious rooms and great and tasty breakfast - huge selection of food there! Easy to get around and to the center, friendly staff.
Das Hotel ist Nahe bei der Donau (super zum Spazieren), die Zimmer sind überdurchschnittlich groß (sehr angenehm), stilvoll eingerichtet. Das Personal ist kompetent und freundlich, Frühstück top. Ich war schon öfter hier & komme immer wieder gerne!