蘭福德旅館

A beautiful room in a beautiful setting but let down by a few details, which you wouldn't expect given the cost of the room. We were upgraded to one of the suites and the room was stunning. However though there was a tantalising label describing them, there were no choc chip cookies to be had. It was extremely hot the night we stayed. There was no means of opening any of the windows, three were veux roof windows but they weren't electric and there was no pole to open them with either. We propped the door open for a bit but couldn't leave it open as the room wouldn't have been secure. Eventually I found a Dyson fan in a dark corner. Then I had to hunt for a socket, eventually finding one behind a piece of furniture. It was very dusty behind there and the fan itself was very dusty too. Perhaps provide opening poles and an extension lead or ensure it's clean behind furniture if your guests might need to get there. The bath room was immaculate and bed spotlessly clean. It's a shame those few details took the shine off a bit. Food in the restaurant in the evening was absolutely delicious. However in the morning, I think our breakfasts weren't brought out as soon as they were ready, my poached eggs were cold ,my Dad's bacon had got hard and chewy and his, what would have been lovely runny egg yolk had started to congeal. Staff were all very welcoming and attentive.

I really enjoyed my stay here — the hotel is high-quality, clean, and well set up. Everything we needed was available and the overall standard felt excellent. There were just a couple of things that took away from the experience. When I turned the heating on, the heater gave off a very strong smell, so I had to turn it off, which made the room less comfortable. Also, we arrived very early in the morning (around 5 a.m.) and only stayed for about 6 hours before check-out at 11. Breakfast was included in the rate (around £100), but we were too tired to use it. I tried messaging several times to ask about a late check-out — even just one extra hour, and I was happy to pay for it — but unfortunately I never received a response.  For the price, I felt this was disappointing. Overall, it’s a great hotel with high standards, but better communication about small requests like late check-out would make the experience better