東方克里克阿爾法飯店(Alpha Hotel Eastern Creek)

Nice hotel，friendly employee

Simple and basic place , location not the best unless going to the race track , was looking forward to the restaurant and cafe but nothing were closed due to holiday..... clean and tidy .... pool was good ....

Generally very nice place with decent gym and pool. Room was very clean when we arrive, and the parking place is very convenient. Room cleaning service, however, was somewhat inconvenient with irregular times and quality. Did not clean toilet before asking during our 2 weeks staying. Sometimes only offered one large towel eventhough we were two of us. But all of the problems were promptly fixed when we asked to the reception. Very satisfied with them.

We were welcomed by staff, restaurant (Oak) was grea, food delicious. Great for a romantic getaway. Perfect position to the race track. We did have someone else enter our room with a key giving us and them a shock but when calling down to reception to advise the problem was rectified immediately.

Check-in was not great got there at 1:40 pm and yes i know that is 20 min early but was told the room was not ready this is the 3rd time i have stayed here and the same problem. Last time i was kept waiting till 2:45 pm a manager told the check-in lady she should have swapped rooms to give me a room. No thinking outside the box here.

We where disappointed with the bed, it felt like its best days where long gone and should have been replaced some time ago. Carpets where showing there age with some holes near the room door way. The pool had a sign saying it was 24 degrees which we don't think it was even close to, the pool also had no fresh towels available unless you went back upstairs to reception to get more. There is no housekeeping for rooms on a Sunday, if coffee or towels are required you need to chase up with reception which was not communicated anywhere. Overall for a 4* rated property we where rather disappointed.

Property is declining and badly needs maintenance, cockroaches in the room, worst oldest flattest pillows ever encountered; rude checkin staff.

Great location if you're at the Sydney Motorsport Park and want somewhere close and nice to go after a big day on track.

At 5:30 am walking down the stairs to the lobby we saw a mouse running around. Found an empty bottle water in the corner of the room when we fist got in. A/C did not work very well in room 103, told the front desk and they said put it to the snow icon and wait a few min. Temp was set to 19 degrees and for sure it did feel that way. You can feel the temperature difference when you ope. The room door the the hallway.