住宿方回覆: Hi Aichifagaodelaogu, Thank you for taking the time to share your experience with us. We deeply regret the cleanliness issues you encountered during your stay, and we sincerely apologize for falling short of your expectations. This is not the level of service we strive to provide, and we truly appreciate your honest feedback. Please be assured that we take your concerns seriously. We will be addressing these issues with our housekeeping team to reinforce our cleaning standards and ensure such incidents do not happen again. Should you decide to stay with us again, please feel free to reach out directly—we would love to ensure a seamless and comfortable stay for you. Best regards, The Management
住宿方回覆: Hi Joanne1208, Thank you for your kind review! We're delighted to hear that you enjoyed your stay, especially the cleanliness, amenities, and convenient location. It's great to know you appreciated the in-room facilities and our 24-hour complimentary coffee machine at the lobby. We look forward to welcoming you back for another comfortable stay! Best regards, The Management
住宿方回覆: Dear Guest, Thank you for your feedback and for highlighting the facilities and convenience of our location. We're pleased to hear you appreciated the amenities, including the washing machine and infinity pool, as well as the vibrant dining options nearby. However, we are truly sorry to learn about your discomfort after using the shower and concerns regarding the shampoo. This is not the standard we strive for. Please rest assured that we take such matters seriously and will investigate this issue thoroughly. Your comfort and well-being are our priorities, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you again. Best regards, The Management
住宿方回覆: Hi Moerbendiyichunqing, Thank you for your feedback. We are glad you enjoyed the room cleanliness and service. We're sorry to hear that your stay did not meet your expectations. Your input is important to us, and we hope to enhance your experience in the future. Best regards, The Management
訪客用戶
尊貴雙床一室房
入住於 2023 年 12 月
夫妻/情侶出遊
24 則評論
4.7/5
極佳
發布於 2024 年 1 月 7 日
酒店非常新淨,由於在這邊住上五天,覺得位置雖不及George Town 那麼遊客區,但大山腳這邊也有自己的特色,而且要前往George Town 不選繁忙時間,基本上半小時內即可抵達個景點。Grab 打車方便, 酒店職員友善,笑容可掬而且會及時為理解決問題,我不小心訂錯了雙床房,詢問可否更改,由於當時已沒有大床,他們慷慨地直接升級至兩個房間的行政房,廚房可以煮簡歺,但檳城美食很多,對面馬路及轉角後面的Icon City 及 888 Family Food court 已經令有貪吃但胃小的我們十分為難,對面的噢噢咖啡店紅遍東南亞,可能是新開張分店,連Google地圖都未有,所以不用老遠跑到George Town 那邊排隊。酒店有shuttle bus前往某部份商場,很貼心啊。最後一直想試Ascot 的service apartment, 原來Citadine 就是其下品牌,所以服務及房間質素很有保證。