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The site said there was a shuttle. There was no shuttle or effort to give my family a short ride to the hotel on arrival. Both the self-service washer and the dryer were out of order during our stay. There was no towel bar in the room. The front would not lend a drying rack or one wasn’t available. An unpleasant clerk at the desk declined to give me a blank sheet of printing paper despite Sheraton’s policy of printing out documents for guests. Instead, he gave me scrap paper which had printing on the backside. One of those printouts had another guest’s check-in information on it. Then, since I wanted to cut the parts that had writing on them. The front desk clerk initially refused to lend me the scissors that were on his desk. When I said I would use it right there at the desk, he lent it to me with reluctance as though it were keys to the palace. The hallway on the second floor adjacent to our room was hot.

After driving for almost 3 days we checked in at the Buffalo Grove, Illinois location. We were exhausted. Mandy, the manager, made the whole procession quick and easy. The room is very clean and spacious. Mandy and her staff were quick to provide anything we needed. I hope Mandy receives recognition for her outstanding service. The staff are awesome too! I strongly believe the amazing service we received is due to Mandy's superior managerial skills. We highly recommend this Extended Stay in Buffalo Grove Illinois. We've been here 2 weeks. More than likely we will be here another 2 weeks or more while we are house hunting. Because we are happy here we are able to take our time finding our new home. I want to thank Mandy and her staff for making our stay here feel like a home and not just a hotel Signed, Bryan and Anndrea A