布埃納帕克套房大飯店(Buena Park Grand Hotel & Suites)

Disappointed with our room. We had been located within the under construction area way in the back. Felt we were in solitary confinement being in the area where there was no one around us because of the remodeling of the rooms around us.Lock on the door was broken and had to let front desk be notified. Requested a different room but was denied due to no extra room available. Not enough wash cloths to take a shower. Nice place but dissatisfied with the outcome.

Love this place

The proximity to attractions is awesome. Dining, entertainment, access to freeways. This place was probably amazing 25 years ago. Sadly, not the case anymore. Broken hardware inside of room, rusted shut sliders with no screens, humid rooms with inconsistent air condition. Non functioning lights. I am not one to talk bad about any place but I was sorely disappointed in my stay and surprised Radissons name is associated with the facility. The staff was very helpful and did what they could when they were able, but the property itself needs a rehabilitation from ground up. For the location, I really hope they turn the facility around. For now, it’s dated, uncomfortable, and the rooms are unsafe for small children.

When we got to the room the Central AC/Heating unit would not come on and there was no Hot Water in the room. Also there were no phones in the room so i had to look up the phone number to the hotel and call from my cell phone. They said they would send maintenance. 30 mins later no one had come and my kids needed to go to bed. Now i went to the front desk where they told me they had a water pipe break and it was just fixed and they would send maintenance now for the heat. finally maintenance came who said the AC is set to only do cold and they had to go into the ceiling and switch it to work as a heater and that the thermostat is the wrong type and to set it to cold, now we finally had heat.

Nothing like the pictures. The first room we were put in had roaches and mold. They moved us to another room thw air conditioner wasnt working. Third room no air conditioner. We had to keep moving with all my kids until i gave up and stayed in the 3rd room. I also ended up getting stuck in the elevator. Terrible experience we will never be going back.

This property must have been beautiful when it was built but in its current condition it needs many, many repairs. The air conditioning doesn’t work in 2/4 rooms we rented. The sinks struggle to drain. Most of the lamps and lighting are barely holding together. Some rooms had televisions, some did not. When approaching the property from the parking lot there is boarded and broken out windows all along the first room floors, not an amazing look. I also booked 4 rooms and they wanted to charge each of my rooms on my card separately, along with another additional $150 deposit, which my bank immediately flagged as fraud and we had go in and manually approve everything. There was only ever one staff present on the property during the entire stay. Sadly, I would recommend a different place for anyone traveling with kids or looking for a comfortable place to stay.

We could have done better, Probably wont ever come back here, We expirienced A robbery last night And a car getting broken into. Not the best spot very ghetto. Not to forget My room was super dirty, Floors and Bathroom. I have pictures Of everything before we got their and after too just incase they wanted to charge anything on me.

Property is extremely close to Knotts. Walking distance. Eateries walking distance. Lobby sofas had bugs flying out. We got to.room and it was burning got and humid and AC sid.t work. They repaired it.once the maintenance arrived to work at 5pm. The neighbors were fighting extremely loud at 2am therefore sleep was minimal. Pull out sofa was horrible, my poor dad. Upside; Outdoors by pool looks great. Staff on property very nice and responsive but minimal. For the.price it was fair but i probably wouldnt stay here again.