KGH集團公園鄉村度假村

Location and the ambiences of the hotel was perfect! Since there was a conference going on, our rooms were not allocated as per booked. The first few hours of getting the right room was a hassle. But after sometime they managed a nice room for us even though I didn't get the cottage room as booked. Overall, good!

Park Village Nepal Huge Property in the Middle of Nepal with a a lot of green area which make you feel like that you are out of city. Looks property is in wrong hands and need to be revamped from bottom. Stayed here for Marriage Function , Rooms are not clean , poor Response ( Have to stand outside the room as missed keys inside the rooms and it took 70 minutes for reception to act and react) Food is bad and out of taste , Restaurant was understaffed and we can clearly see poor Management while serving guest. Overall , Bad Experience. Please don't rate your hotel as 5 Star its equally good as 3 Star.

I stayed one night in this resort the area is very nice peaceful I like the room and breakfast. Sadly I am sorry to say the customer service in this hotel is ZERO!! Check in process was hassle staff did not gave me any hotel orientation since this resort is in big area orientation is most important. Letter manager came and escorted me to the room he was very nice. I order a glass of milk for my baby the cost was like too expensive as if I ordered Gold plated milk. I called reception for the breakfast timing the lady on the phone sound so rude!! During check out they did not even asked how was my stay was, the lady sitting on guest relation did not even smile at last I said thank you to all but no reply from anyone.!! It is very Sad that KGH group is that bad??? I’ve never thought of that. Management really need to look in to this matter their staff required Hospitality Training.