KGH集團公園鄉村度假村

good and prompt service. Value for money

I stayed one night in this resort the area is very nice peaceful I like the room and breakfast. Sadly I am sorry to say the customer service in this hotel is ZERO!! Check in process was hassle staff did not gave me any hotel orientation since this resort is in big area orientation is most important. Letter manager came and escorted me to the room he was very nice. I order a glass of milk for my baby the cost was like too expensive as if I ordered Gold plated milk. I called reception for the breakfast timing the lady on the phone sound so rude!! During check out they did not even asked how was my stay was, the lady sitting on guest relation did not even smile at last I said thank you to all but no reply from anyone.!! It is very Sad that KGH group is that bad??? I’ve never thought of that. Management really need to look in to this matter their staff required Hospitality Training.

Regrettably, my recent resort stay fell short of expectations. Outdated facilities, inattentive staff, and underwhelming dining left me dissatisfied. For the price paid, I strongly recommend exploring alternative accommodations.

A friend and I came to the Park village resort and purchased a pool pass and had lunch at the restaurant. Parash Kadel was our server for lunch and made our dining experience second to none. He was very kind and helpful in explaining all the menu options and recommended some of the best dishes I have had! Our experience here was wonderful and we can’t wait to visit again.

This was this rude attendant called Indhra. Just check his attitude Shakya ji. I was here with a whole business team and I was like awed by this young lad and his attitude. He was like an administrator rather than a service person. Felt like I was here to have his mercy

the room is stuffed with mussy and bathroom curtain is dirty. Rooms celling is moist looks like ghost house. I will not recommend anyone. Only surroundings are greenery other than that hopeless room cleaning.