the hotel screwed up our reservation the night before our arrival. they said they didn't have our reservation, so at midnight before arrival we had to make a reservation again and pay 2 times, only to be told at the reception tomorrow night when we arrived that we had all the reservations. in spite of the fact that we had their mail messages where it says that we don't have a reservation, the young team from the reception bothered us on Wapp until midnight and woke up our three-year-old daughter. Because of them, we had to pay a lot more for the reservation, and we were left without breakfast, which we paid for with the initial reservation. The employees at the reception are young people and they were very inhospitable. The rooms are ok, but not worth the money that much. there are plenty of better and cheaper accommodations in budapest. very bad experience. But the city is beautiful.
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