住宿方回覆: Thank you for taking the time to share your experience with us! We're truly sorry for the initial inconvenience with the towel replacement, but we're glad to hear the issue was resolved promptly once reported.We're also delighted that you appreciated our central location and that you continue to have a positive impression of ibis.We hope to welcome you again soon for another pleasant stay.Kind regards,LászlóQuality Manager
TSAI MI FENG
配備新床上用品的1張雙人床房間
入住於 2025 年 3 月
與好友旅遊
4 則評論
4.5/10
發布於 2025 年 4 月 13 日
都沒有要換大浴巾,除了床舖有重新舖好,有倒垃圾,其餘感受不到任何清理的痕跡,無言以對。
住宿方回覆: Thank you for your feedback. We're truly sorry to hear that the level of housekeeping did not meet your expectations during your stay. Please accept our sincere apologies for the inconvenience and any disappointment caused.We hope you might give us another chance in the future to offer you a much better experience.Kind regards,LászlóQuality Manager
住宿方回覆: Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the location and found our staff friendly. We truly appreciate your recommendation and look forward to welcoming you again in the future! Kind regards, László, Quality Manager
訪客用戶
配備新床上用品的2張單人床房間
入住於 2024 年 5 月
與好友旅遊
1 則評論
7.0/10
發布於 2024 年 6 月 13 日
要拉行李上六級樓梯,才可以進入前台check in. ,𣎴方便。
住-樓房間的浴室沒𠕇架擺放洗面用品。但床褥硬度適中,好舒服。
住宿方回覆: Dear Guest,Thank you for sharing your feedback.We understand that carrying luggage up six steps to the reception can be inconvenient. Our receptionists are always available to assist with luggage, although they might not always notice the need without a request, especially during busy times.We also acknowledge your comment about the lack of shelves in the bathroom for toiletries. We'll consider this in our future improvements. We're pleased to hear that you found the bed to be comfortable.We hope to welcome you back in the future!Best regards,Marcell VighQuality Manager
住宿方回覆: 尊敬的賓客,感謝您抽出寶貴時間告訴我們您在 ibis Budapest City 酒店的體驗。很抱歉您的體驗沒有達到您的期望;請允許我表達最誠摯的歉意。在宜必思,我們努力為每一位顧客提供卓越的服務體驗;因此,您的反饋對我們非常重要。請放心,我們正在採取適當的措施來解決該問題並防止再次發生。我們感謝您分享您的擔憂,我們希望您能給我們機會在不久的將來為您提供更好的服務。此致,Marcell 質量經理
住宿方回覆: Dear Guest,We are sorry to see that you were not satisfied with our services.We hope that your future hotel stays will be better.Kind regards,Marcell VighQuality Manager
WSLeong
配備新床上用品的1張雙人床房間
入住於 2025 年 4 月
獨自出遊
5 則評論
10.0/10
超棒
發布於 2025 年 5 月 5 日
Room includes 3 power outlets and an extra pillow. There’s no water kettle. The space is generous, and the hotel is conveniently located near a metro station, Lidl supermarket, and several restaurants. Overall rating: 5/5.
翻譯
住宿方回覆: Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay. It's great to know the room was comfortable and the location worked well for you with everything nearby. Unfortunately, a kettle is not standard at the ibis brand, but hot water is available free of charge 24/7 in the lobby bar. Thanks again for choosing us, and we hope to welcome you back anytime!
Khai Sing Ng
配備新床上用品的2張單人床房間
入住於 2025 年 3 月
商務出差
25 則評論
9.5/10
極佳
發布於 2025 年 4 月 22 日
Great Location, there is a fast food store nearby, next to metro station and tram station, groceries opposite the main road.
翻譯
住宿方回覆: Thank you so much for your kind feedback! We're delighted to hear that you enjoyed our convenient location. Having easy access to public transport, food options, and shops definitely makes exploring the city even more enjoyable. We hope to welcome you back soon!Kind regards,LászlóQuality Manager
Reeves23
配備新床上用品的1張雙人床房間
入住於 2025 年 1 月
獨自出遊
6 則評論
10.0/10
超棒
發布於 2025 年 3 月 2 日
I was satisfied with all the services. The staff was courteous, and the facilities were clean and comfortable. Thank you for a wonderful stay.
翻譯
住宿方回覆: Thank you so much for your kind words! We're thrilled to hear that you were satisfied with all our services, and that our staff and facilities made your stay enjoyable. We truly appreciate your feedback and hope to welcome you back for another wonderful stay!Best regards,LászlóQuality Manager