卡薩卡普薩飯店(Hotel Casa Capsa)

入口がちょっと分かりづらい。ホテルに向かって右手側に回り込んだ所にあります。 他のルーマニアの都市で泊ったホテルはいずれもフロント係の愛嬌が良かったが、このホテルはちょっと機械的な対応で、首都故の硬さなのかなあと思ったり。（愛想のよい人もいましたが、全く笑わない人も…） 部屋の内装は昔の調度品のように豪勢なのですが、それゆえやや重苦しい雰囲気に感じるかも。また、バスルームが狭く、トイレに座ると脚が洗面台にぶつかったり、バスタブから少しでもお湯をこぼすとバスルーム全体が水浸しになってしまうなどの問題あり。 また、備え付けのヘアドライヤーは後ろの部分が破損しており、誤って指を入れてしまったら大怪我をする可能性があります。これを放置しているのはどうなのでしょうか… 近くにレストランやスーパーもあり立地は悪くないですが、「国民の館」などの観光地までは20分程度歩く必要があります。 朝食も悪くはないですが、5つ星ホテルというほどのクオリティではなく、4つ星ホテルくらいに考えておくべきかもしれません。 ただ、本来12時チェックアウトの所、体調が悪いのでレイトチェックアウトさせてくれないか頼んだところ、無料で1時半まで居させてくれたのは感謝しています。（無論、いつでもそのような対応をしてくれるわけでは無いでしょうが、その時非常に体調が悪かったため大変助かりました） 総じて悪いホテルではないのですが、5つ星というクオリティではないかもしれません。4つ星くらいに思っておけば納得できるはず。

Struttura in se carina ma d'inverno se vi capita una stanza all'interno senza finestra che si affaccia all'esterno è un forno..temperature oltre i 30 gradi..

Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.

kein restaurant obwohl angegeben. Braserie macht um 21°° Uhr zu ....

Loved the location. The night I was there was loud and bustling in the area due to holiday. Staff were very friendly and helped me get a taxi out to the airport. The major disappoin**ent was the presence of bedbugs. They switched my room but I spent the night getting up every couple hours to remove bugs. Not ideal or restful. Hoping I don’t take any home with me. To management, Please take care of this problem asap. It is a little out of control. I came very close to switching hotels and would have if it hadn’t been so late or if my stay was any longer.

Dirty room, dirty towels and floor

Worest possible place unclean, noisy smelly.

Très propre et confortable

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.