卡薩卡普薩飯店(Hotel Casa Capsa)

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

入口有點難找。它位於面對酒店時的右側。 我在羅馬尼亞其他城市住過的所有飯店，前台工作人員都很友好，但是在這家飯店，接待人員有點機械，我想知道是否是因為首都的僵化。 （有些人很友好，但有些人根本沒有微笑...） 房間內部很豪華，像舊家具一樣，但可能感覺有點厚重。另外，浴室很小，坐在馬桶上時，雙腿會碰到水槽，浴缸裡哪怕灑出一點點水，整個浴室就會被淹沒。 另外，所提供的吹風機的後部已損壞，因此如果您不小心將手指放入其中，可能會受到嚴重傷害。拋開這個有什麼意義呢？ 地點不錯，附近有餐廳和超市，但到「國民之館」等旅遊景點需步行約20分鐘。 早餐還不錯，但不是5星級飯店的品質，應該比較像4星級飯店。 不過，本來我應該在12:00退房，但由於我身體不舒服，我問是否可以延遲退房，他們免費讓我待到1:30，對此我很感激。 （當然，他們不會總是給你那種幫助，但我當時身體很不好，所以這是一個很大的幫助。） 總的來說，這不是一家糟糕的酒店，但可能達不到五星級的品質。如果你認為它是4星，你就滿足了。

This hotel still has atmosphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.

Struttura in se carina ma d'inverno se vi capita una stanza all'interno senza finestra che si affaccia all'esterno è un forno..temperature oltre i 30 gradi..

Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.

kein restaurant obwohl angegeben. Braserie macht um 21°° Uhr zu ....

Loved the location. The night I was there was loud and bustling in the area due to holiday. Staff were very friendly and helped me get a taxi out to the airport. The major disappointment was the presence of bedbugs. They switched my room but I spent the night getting up every couple hours to remove bugs. Not ideal or restful. Hoping I don’t take any home with me. To management, Please take care of this problem asap. It is a little out of control. I came very close to switching hotels and would have if it hadn’t been so late or if my stay was any longer.

Dirty room, dirty towels and floor

Worest possible place unclean, noisy smelly.