A gorgeous hotel, a convenient location in the old historic town, and very nice staff members. What could be wrong? Noise. Not just outdoor dining noise, but loud music from the bar next door. Our room overlooked the street and we closed the windows and the noise from the restaurants was adequately reduced until the terrible singer from the bar next door began to sing with his karaoke. After an hour I went downstairs to the receptionist to inquire whether or not we would be able to sleep that night, as it was impossible with the music pounding next door. She offered us earplugs, and advised that the music would stop before or at midnight. I inquired as to why a patron would not be warned about the noise from the bar before being assigned such a room, and she responded that all the review websites denote that the hotel is adjacent to restaurants, from which I guess that I was to surmise that this would entail excessive noise from the music at the bar next door. Silly me. My reply was that the restaurants were not the issue, it was the bar and the loud music. Once again, the only remedy offered was ear plugs. The music stopped around 11 pm (lucky for us!), and the next morning we presented our complaint to a different receptionist, who was appropriately apologetic, and immediately searched to see if we could move to a different room later in the day. Yes, a room was available, and we packed up our bags after breakfast, left them in the old room, and she had them moved to our new room while we were out for the day. Now that is the appropriate response and great customer service! Thank you!! Now the rooms that do not face the street all front the lobby. That night there was a large group of people who were traveling together and decided that the bar was just not sufficient for their merriment, so they all moved to the hotel lobby and lived it up until a late hour. It was not as bad as the music from the bar, but the hotel had complete control over this source of noise, but we had to wait again for the other patrons to break up on their own. It is really a shame. As I said, the staff members are really pleasant and helpful, except for the first receptionist whose only remedy was earplugs, and this is a nice facility otherwise. However, dear reader, you have now been adequately apprised as to the noise level from the bar next door. If you plan to stay out partying all night, which can be easily accomplished here, then this is your place. If you expect peace and quiet in your room and a good night’s sleep, then you need to look elsewhere.
不錯
108 評價