阿萊格里亞飯店的評論

Wir haben ein Wochenende in diesem kleinen, zentral gelegenen Hotel verbracht. Die Lage ist super, aber die Art und Weise, wie wir als Gäste behandelt wurden, war schlichtweg inakzeptabel! Beim ersten Gespräch, als wir der Besitzerin mitteilten, dass unsere Heizung nicht funktioniert und wir die ganze Nacht gefroren haben, wurde sie sofort unverschämt und unterstellte uns, wir würden lügen. Sie behauptete, dass alles funktionieren würde, weil es bei ihr immer angenehm warm sei. Erst nach mehrfacher Bitte erklärte sie sich bereit, das zu überprüfen. Im zweiten Gespräch, am selben Tag, wurde sie noch unverschämter. Sie betonte mehrfach, dass unsere Aussage eine Lüge sei – sie hätte bereits kontrolliert und es sei alles in Ordnung. Sie hörte uns einfach nicht zu. Erst als sie sich doch anhörte, was wir sagten, bemerkte sie, dass sie das falsche Zimmer kontrolliert hatte!! Hätte sie mal zugehört ;) Unsere Heizung war tatsächlich ausgefallen! Das Problem wurde anschließend behoben, aber eine Entschuldigung blieb aus – weder für ihr respektloses Verhalten noch dafür, dass wir frieren mussten. So ein unprofessionelles Verhalten ist ein NO GO! Ich kenne es aus anderen Hotels, egal ob groß oder klein, anders. Ich erwarte als Gast einen professionellen Umgang – stattdessen wurden wir auf eine Art behandelt, die völlig inakzeptabel ist!

Met 2 vrienden wezen bierbrouwen in Brugge en er een mooi weekendje van gemaakt. Heel fijn hotel. Lekker centraal gelegen, fijne kamers en bedden. Vriendelijke service. Goed verzorgd ontbijt. De badkamers zagen er ook supergoed uit en de douche was heerlijk

完美的女主人，擁有一棟非常迷人的房子，位置非常非常好。我們住的是一樓的家庭房，有自己的露台，住了5天感覺很舒服。整個飯店很乾淨，早餐很美味，鮮榨柳橙汁很好喝。如果您想集中安靜地睡覺，強烈推薦。隔壁的車庫是純粹的豪華！

優秀的經濟型飯店，距離大海 10 分鐘路程。建議=要一間面向大海的房間，馬路邊很吵。沒有綠化，沒有公園區，否則安靜，乾淨，工作人員很好，服務優質，食物美味，海灘壯麗！

Éviter absolument les chambres donnant sur la rue. Très bruyant tard le soir, tôt matin ! Ce qui gâche le séjour. Le petit déjeuner est remarquable, pris dans le jardin La literie parfaite. L'accueil est ferme 😅 mais sympathique

Hôtel idéalement situé pour profiter d’un séjour à Bruges. Confortable, charmant, avec un accueil soigné pour ses clients. Très bon petit déjeuner que l’on peut prendre au jardin! On recommande vivement cet hôtel !

We stayed for four nights in this lovely hotel which is a short walk from the centre. Cosy, spotlessly clean room with very comfortable bed. The friendly owner was very helpful. The continental style breakfast was delicious, with plenty of choices. No hesitation in recommending this hotel.

The hotel was very comfortable and clean. The family that owns the hotel is on site each day and takes pride in the hotel. Breakfast included bread, fruit, freshly squeezed orange juice, hard boiled eggs, cheese, sliced meat. Very good. The room is very clean. Bathroom has a walk in shower. Plenty of hot water. Wifi was great. Located 2 blocks from the main square. Elevator!

This is a small, elegant hotel, with a very well designed and furnished room. The view of the garden and beyond was lovely. It was very close to the center square and a host of restaurants. The breakfast was decent, the bed comfortable. As other reviewers have stated, the hotel owner, who works tirelessly from early morning to late at night, seems not to want all her guests there. She is easy to anger, become defensive, and take offense at the simpliest questions. This made the stay somewhat unpredictable. Also, the key, with the key to the safe attached, along with the code for the door, had the hotel name on it, making security confusing.

This hotel is located in a very good area. That's how I got here. This is the only advantage. The lady at the reception, on the other hand, is the opposite, she is the big disadvantage. I hope I never meet anyone like her again on a vacation. The lady has only rights but no obligation. she doesn't realize that her guests are coming on vacation. She doesn't offer anything. not even a water, although the cost of accommodation is quite high. The fridge is empty, and he explains that the water from the bathroom tap is drinkable :))) The behavior is discriminatory. you don't get rid of the lessons about the locals, lessons you don't necessarily need. We did not disturb her even once during the stay, but her behavior conveyed to us that we were not welcome. I don't know why they don't clearly display on the website which categories of guests they prefer... in this way embarrassing and occured situations could be avoided. Well, Brugge is an amazing town,choose wisely something else.

This was a lovely hotel. The location is excellent and the room was very well presented with all modern conveniences. The location is perfect being at the heart of Bruges. The breakfast was very good.

The hostess was extremely rude, condescending, and presumptuous of our every move in her precious hotel. She made me and my guest feel like we were criminals or children who didn't know how to behave. She even scolded us for starting breakfast literally two minutes before the official start time! She claimed she wasn't ready, and under her breath, which of course was loud enough for me to hear, that she would "let everyone know breakfast was ready by unlocking the door." I didn't want to point out to her the obvious that my guest and I arrived in the dinning room via the only open door there was to the dining room. To top it off, my guest and I couldn't leave her precious hotel without making sure she knew we said "goodbye" to her, HER WAY, by making sure she yelled at us down the street, even though we clearly wanted to check out immediately by dropping off our keys and waving goodbye to her. Such a dramatic and sad woman. I've never experienced such disrespect from any hotel receptionist as I did from her. She ought to be fired. On top of this, she didn't even give us the room I booked. And they failed to mention in their advertisement about the storefront that's apart of the hotel lobby! If I'd known this, I wouldn't of booked this hotel. The receptionist had the nerve to chase my guest and I to the hotel elevator. I'm not sure anyone would like to book a hotel stay where guests are made to feel like criminals instead of logically moving the illogically placed pathway to their only elevator!!! Can anyone tell how much I loathe this receptionist?

We had a lovely relaxing stay at Hotel Alegria. Brilliant location just off the Market Square but the road itself was quiet with good shops and restaurants just on the doorstep. The hotel and room was spotlessly clean, you can tell the hosts took real pride in welcoming you to their beautiful hotel. The breakfast each morning was delicious and had something to suit everyone. The owner Veronique couldn’t have been more helpful with her local knowledge and we looked forward to returning to the hotel after a busy day to see her as she was so lovely and welcoming. We would recommend this hotel for anyone visiting Bruges and if we are lucky enough to return we would stay here again.

Marvelous.The room was elegant and spacious, equiped with everything one might need, the bed very comfortable, the breakfast was superb, the location perfect to explore the beautiful town of Bruges on foot, and 15 min walk from the train station. Also, Veronique in the reception is excellent!!!