RS飯店 智能&現代飯店公寓

Toller Service, sehr hilfsbereite und sympathische Mitarbeiter. Fußläufig alles wichtige gut erreichbar, da dass Hotel sehr zentral gelegen ist. Das Hotel konnte ich nun fast ganzjährig genießen und möchte an der Stelle allen Mitarbeitern noch einmal einen großen Dank aussprechen.

Sehr gute Lage, saubere Zimmer, bestes Preis- Leistungsverhältnis und sehr guter, freundlicher, immer erreichbarer Service. Wir haben und sehr wohl gefühlt und kommen sehr gern wieder!

Hotel très calme, conformes aux photos. Chambre très sympa donnant sur la cour pour 3 personnes qui est en fait est un 2 pièces séparées par une porte. Balcon tout le long de la chambre avec de grandes portes fenêtres, des rideaux occultants et des volets roulants. TV uniquement dans la chambre double. Très belle salle de douche fonctionnelle où on apprécie l'eau très chaude et le chauffage au sol. Température de la chambre très agréable. Présence d'un machine à café nespresso dans la chambre, par contre uniquement une dose par personne pour tout le séjour. Galerie marchande à 50m avec superettes, boutiques et restaurants. A 250m de la station Bruhl Sud (pour rejoindre cologne) et 600 m de Bruhl mitte (pour phantasialand). Check in très facile avec la borne où on peut choisir la langue et le nombre de cartes pour la chambre. Présence d'un distributeur de confiseries et boissons à l'étage inférieur.

Hôtel à l'aspect de résidence étudiante, avec du mobilier de basse qualité déjà fatigué. Arrivé dans la chambre à 20h30, chaleur insupportable dans celle-ci malgré l'ouverture des fenêtres. J'appelle le numéro de la "réception" pour demander s'ils ont des ventilateurs, la réponse : "désolé mais il n'y a personne pour le moment, on peut vous en apporter un demain matin si vous voulez". La belle affaire, je ne restais qu'une nuit. Face à l'impossibilité de m'endormir, j'ai dû changer d'hôtel au milieu de la nuit. Peut-être acceptable en hiver, mais à éviter absolument en été.

„Luxusprobleme“ -handbrause nicht Höhenverstellbar - Mülleimer in der Toilette zu hoch montiert ( unangenehm

Komplette Organisation des Hotels ist gut. Tolle Lage. Genau im Zentrum von Brühl. Zimmer optimal ausgestattet

The only good thing about this hotel is its close location to Phantasialand and that it has a shopping mall that is a 3-minute walk away. Unfortunately, all of my interactions with the hotel were negative. Email: I emailed the hotel 3 days prior to check with questions. This was not answered until 6pm the day of check in! Phone: When I tried to phone to discuss the questions I had, the number does not work! You get a message saying the phone number does not exist. Reception: is only open until 6pm and they offered me no form of customer service. Hotel amenities: There is a vending machine available, however, it puts a €35 hold on your card for upto 48 hours, even if you are only buying €2 worth of items. There is a coffee machine in the room with 2 capsules and a note to purchase more if you need more. but that is it. There is no refrigerator or anything else useful for a hotel that does not serve breakfast. Hotel cleaning: There is a note in the room that says the trash is cleaned daily with the room being cleaned every 2 days. My trash was not cleaned daily. Local area: There is a shopping mall a 3 minute walk away, it has a Rewe grocery store that is open until 22:00 some evenings. Rooms: Whilst clean and tidy, they do have thin walls and you can hear others, their tvs and conversations. Parking: is available, in a public parking garage, They will sell you a discounted space for your stay, however, the hotel is NOT clear how this works. As it’s a public garage, if you do not find a space, its tough luck. The hotel does not have reserved or specific spots for the hotel. It could be that you pay for a space and none are available and you are forced to park and pay elsewhere. Issue I had: 1 of the rooms I booked had the smell of raw sewage coming from the shower. When I raised the issue with reception, the first response I received was, ‘I don’t speak English’, followed by ‘I cant help!’. This is no form of customer service. When I attempted to translate the problem, the only solution was to offer to have the bathroom cleaned. When I explained this wouldn’t help, the response was, ‘do you want the bathroom cleaned or not?’ This is unhelpful and unprofessional. The best response would have been, ‘let me come and smell and see how I can best resolve this problem or ‘lets change rooms’, wich at no point was offered.. When we returned to the room in the evening, it actually smelt worse than we had reported it!!!! Expecting anyone to stay in a room that smells of raw sewage with an obvious drain issue, is utterly unacceptable. Whilst the hotel likes to call itself ‘smart luxury’, I in no way experienced any form of luxury or customer service. Based on the exceptional lack of customer service and a room that smelt like sewage, I cant and wouldn’t recommend the hotel.

Rather impersonal hotel with automatic check-in and check-out, so little contact with the staff. Someone is available at reception during the day. Contact via WhatsApp does not work promptly. Hotel fullfills what it should, but no more. A parking space in the underground garage is “reserved” and paid for, but no guarantee of a parking space, as it is a public underground garage (this should be made clear when booking --- a refund of the parking fee does not really replace the parking space when you need it). Modern facilities.

Stayed here for 3 nights as part of a trip to Phantasialand. It’s very easy to get to phantasialand from this hotel - a 5-8 minute walk to bruhl mitte station and the bus will take you straight there. The hotel was misleading - it was advertised to me as an apartment but wasn’t an apartment at all… it’s just an overpriced hotel. Reception didn’t speak English very well so be mindful. Check in was very straight forward on the machines though. Room was good, clean. However, the walls are paper thin. I could hear people next door going to the toilet! Thankfully they were not too loud. Overall - I would recommend somewhere cheaper.