Crowne Plaza 印第安納波利斯機場(Crowne Plaza Indianapolis-Airport)

When we arrived we were greeted and provided with water. We had two rooms booked and was told if we wanted to be close, we would need to wait for a room to be cleaned. We opted to wait. We continued to wait and then had to get checked in to make it to the concert we had tickets for. So we all went into one of the booked rooms to get ready as the room was not ready for us. I found this not the best customer service as we had booked the rooms in the same reservation so they were aware that two rooms were needed and should have been ready for this at the noted check-in time of 4pm. At 4:30 the second room was still not ready so was not utilized until after the concert (12:30 am).

Nice area for the convention center close to everything. Breakfast good

A bit dated but very clean. Would stay again next time I am here.

The hotel did not provide for restaurant services for dinner at the restaurant. In the past this was always available. The bartender was overworked. The room had a door lock that was not tightly secured, this is a recurring problem with room 366 as I have stayed there multiple times. Check is was very friendly and efficient.

We had a death in the family and I did understand that I booked a non refundable room they did nothing accommodate us. We arrived at 11pm after services and a 4 hour drive to them having checked someone else into our room. We god questioned if we already checked in .. checked in online etc.. Took 25 minutes to figure out they checked someone else in .. AWFUL customer service but hotel and room itself were great

In 35 years, probably the worst IHG property that I've stayed in. Odd "chalet" style rooms with patio doors facing into the hotel - would face the pool, but the pool is being torn out and construction starts early. After a long day traveling, we were woken at 7am by construction work hammering on the floor above us. Staff then moved seats and table to directly outside our room which encouraged people to stay up drinking and talking until 2am - great when you have a child with you. No breakfast option, no dining room - that's under construction too. No house keeping until day 3 when I had to ask for it. Bathrooms are tiny - something more akin to a Hotel 6 than an IHG property. Hotel is in an area with nothing nearby, so expect to drive for dining options. That they're charging these prices without disclosing the state of the hotel is ridiculous. Would have changed to another hotel if it wasn't the busiest weekend in Indy.