Check in machine not working, and despite pressing the button for assistance several times, it was quite some time before anyone came. We were eventually checked in, but on inspecting our room, it really wasn't fit for habitation. The pillow protectors were stained, the sheet and the mattress protector were stained, but worst of all was the amount of staining to the mattress itself, which clearly needs to be replaced, and the staining to the sofa. Also, something had clearly been splattered up the base of the bed, which had not been cleaned. To the credit of the receptionist, she immediately gave us another room, which although not totally clean itself, was much better than the first room. However, had we have know the area and known where else we could have stayed, we would have gone somewhere else, but it was late, we had had a long journey, were very tired and needed to get some sleep. I doubt that we will every stay at this Premier Inn again, and will certainly not recommend it. We chose this one, as the previous one we had stayed at in this area had issues, and we needed to be in this area. However, we will now have to reconsider whether or not we use Premier Inn when staying in this area.
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