Cottage Lodge is the ideal location from which to explore the New Forest and the village of Brockenhurst with the wild ponies and wild pigs wandering around the village unconcerned by people or vehicles which is quite unique. It is in walking distance of the village, restaurants and pubs. We were given a warm welcome on arrival with afternoon tea and cake which was lovely. A good full breakfast was served in the light, sunny dining room. Sadly our room Standing Hat was not what we expected, whilst clean the timber furniture was in dire need of some tender loving care. The bed linen was worn and torn and the duvet was so thin it felt more like a sheet than a duvet. The window frames (inside) were covered in black mould which health wise is not ideal. The bathroom with its brown institutional linoleum flooring was old and in serious need of renovation especially the shower which flooded the floor each time we used it due to the door of the shower enclosure having been removed and the shower curtain replacing the door was too short and billowed out onto the floor when the shower was used. This was not a new or unknown situation as there was black fungus along the floor edge and skirting boards. We brought the flooding shower to the attention of a staff member who said she would speak to the manager to see what could be done. Sadly the manager was missing in action he/she never spoke or saw us during our three night stay. We however were fortunately able to get additional towels from Vilma one of the housekeepers, who was very helpful, to mop up the water after we used the shower. Furthermore the water in the shower became a cold trickle when the guests in the room above us used their shower at the same time as we did and at five foot ten and a half my head touched the ceiling of the shower which was very awkward indeed. The towels were old, thin and we hardly wanted to use them because they looked so grey and almost dirty which there weren’t. Whether we would stay at Cottage Lodge again is debatable as we do not know if the other rooms in the hotel are any better.
翻譯