到號之家(The Dial House)

This hotel have redeemed a voucher for a hotel stay when we never stayed. I have been emailing and calling them for weeks to confirm the date and no one answers the phone or replies to my emails. They've then redeemed the voucher and not even told us! Absolutely shocked and appalled by this and hope that when Buyagift investigate further we will be getting our money back. Such a shame as was really looking forward to staying after seeing such great reviews, but it doesn't appear to be a well run business at all. No one manning the phones, and if someone does answer they can't help as they're the only one on duty and doing food service (what I've been told when I have managed to get through). Had one email reply asking for my dates of availability, replied within a few days and then never heard back. To then find they've redeemed the voucher knowing we are still to confirm a date is appalling. I also received a call advising that the kitchen was closing and asking where we were (this was on the original date of our booking) when I'd already been in touch back and forth about moving the date which they said was fine. I told them the lady who called this and she apologised. But then clearly she did nothing with that information and redeemed the voucher anyway. Absolutely unacceptable service.

We have stayed in the Dial House a number of times on our summer holidays to Norfolk. Love the themed bedrooms and eclectic interior. All sorts of eclectic bric-a-brac on sale! Our only disappointnent this time was lack of dinner on a summer Sunday evening. We had a long road trip. The whole place shuts down by about 5.30. I guess they have to consider staffing costs, even the pub opposite stopped serving at 6pm but you would think a fine Sunday summer evening in a picturesque part of Norfolk was a wasted opportunity! So we walked up the road for snacks from the Coop. Breakfast was continental which we liked but we are sure the last time there was a cooked option (maybe a consequence of staying Sunday night). However, when the guests have gone the piano plays on. I don't think it has been tuned since I first played it in 2018!

Beautiful venue, beautiful location but was very let down by the lack of information given when ordering our food which left two of our party with a main meal with no sides to it at all & the dish that we had waited over 60 minutes for clearly had just been defrosted & then cooked which let the dish very sad ! The knowledge of wines was very poor. This place has all the ingredients to be amazing but the food & the knowledge of the staff is really letting it down! So sad as was really looking forward to the experience.

Our stay was very enjoyable but we stayed on a Tuesday and Wednesday evening which meant the restaurant was closed on the first evening. Instead we dined at the Kings Arms where we enjoyed it so much we went again the following evening. The biggest disappoin**ent was that breakfast was "continental" meaning there was no cooked option. However, the staff were fabulous, friendly, welcoming and accommodating. We had to leave early on the the Thursday meaning we missed breakfast but on being advised of this, we were offered a takeaway croissant with cheese and a coffee which was very much appreciated. Shame about breakfast though. 😕

The room was very nice and good value. Enjoyed having a bath in the bedroom (but no soap for the bath (had my own luckily),nice shower soap etc,but fixed to the wall in the bathroom,which is great for the shower itself and appreciated,but difficult to get some out for the bath,in the bedroom. No big deal,but just a small point. But the building suffers for a lack of a bar . It just feels too sterile with the lack of a front face to the business. There is a nice terrace to the front,which would be so much nicer to be able to have a sandwich /snack and a glass of wine. It seems a shame,as you can see there once was a very nice bar inside,downstairs,it was just too quiet for us.

The concept of no onsite staff or restaurant worked amazingly well and, in fact, when we found that we needed an extension lead the response to our phone call was excellent. The room was beautiful with everything (especially the bed and bedding) of the highest quality. Dinner in the pub across the square was very good and the croissants we had for breakfast were delicious and huge. We look forward to staying at the Dial House again soon.

Room had all you’d want, plenty of tea, proper milk in a fridge, and real coffee. Big room and the ornate bath was great. I thoroughly recommend this hotel😎🙅‍♂️

Best check in ever because there wasn't one. Just a code to your room, so you can go straight to it. Lovely location, and the room is decorated beautifully. I really liked this place. Well worth a visit.

What an absolutely stunning place. We booked the Natural History room for a couple of nights as a base to explore a little bit of Norfolk. The Dial House is ideally situated about half an hour from the coast and half an hour from Norwich and is situated on the Market Place in the middle of Reepham. Breakfast is provided by The Bread House situated beneath the rooms. The coffee is great and the pastries are to die for - especially the huge cinnamon buns! Our room was absolutely beautiful and it had everything we needed, including a spacious bathroom and lovely little outside area. There is no longer a restaurant on site but the Kings Arms is just across the Market Square and the food there is delicious but you really need to book as it was very popular and busy whilst we were there. There’s also a local, deli, butchers, pharmacy, post office and convenience store amongst other interesting antique shops and tea rooms, etc. Overall a great visit and would highly recommend,