達令黃金海岸大星城飯店(The Darling at the Star Gold Coast)

We got to the hotel in the morning before check in but were given a temporary key to use the pool facilities. The pool is absolutely amazing and we enjoyed using this facility, however, the day we were there it was Easter Monday and for some reason the pool bar was closed, hence the pool area was pretty quiet. We could order drinks through a telephone service by the pool but it took a whole hour to have the drinks delivered. So we were wondering how the rest of the service was going to be during our stay. Later on when checking in we were upgraded free of charge to a Penthouse which was actually amazing. It was our wedding anniversary and I had only booked a standard king room so this was a wonderful surprise. Also we were given a bottle of champagne on ice on arrival to our Penthouse. We had booked a meal out that night and felt reluctant to leave the lovely Penthouse!! Thank you for upgrade The Darling! We also wanted to try the Nineteen restaurant but prior to our night at the Darling, I found out that the Nineteen restaurant wasn't open on Monday nights, so I managed to book into a neighbouring hotel for the night before so we could try the restaurant on the Sunday evening which was absolutely fantastic. We did have to pay surcharges during our stay as it was the Easter public holiday. But well worth it and extremely enjoyable.

I would have loved to give all 5 star reviews however we had a speaker hanging off the ceiling with a 1 inch gap, near the bed, you are always worried about secret cameras lol. Also, one night we got room service, the burgers were so burnt and charcoal we would have sent them back if we weren't drunk and starving. Oh, one night we got a fruit platter and it looked liked it was cut up and fridged 4 days ago. Apart from that, we loved our stay, room 888, it wasn't lucky lol.

Amazing hotel, perfect view, perfect service, very clean and modern. Will stay again.

The lady that checked me in was cold, dismissive and quite rude, and not a hint of a smile. No rapport, warmth or friendliness at all. I would never employ her in my business! However, the hotel was fabulous and all other staff warm and very friendly!!!

I had items taken from the room by staff at the Darling. I advised reception regarding this and she told me that the manager will contact me when they arrive to work - this never happened. I then asked my VIP host to follow up the items taken and she also failed to help me in this situation. I then put in a complaint through the Star website and received a email replay - this stated that they will look into the lost items and the hotel manager will contact me. This never happened and then I follow up with a email 21 days latter and still no response from anyone! So clearly if you loose anything or have things stolen from your room staff will NOT help you get the items back. I suggest going to the police first as you cant rely on a 6 star hotel staff for help. MAKE SURE YOU USE THE SAFE IN THE ROOM WHAT EVER VALUE THE ITEMS ARE.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

Very nice accomodation but quite noisy at night as can hear beat of music from new bar below. Slender blonde girl at reception not overly helpful as refused to even look at her computer when we requested higher floor on check-in due to being light sleepers and had previously requested this.

Still a high end very comfortable place to stay with staff and facilities to treat you and make the stay special.

A quality high end product well staffed and maintained to provide comfort and pampering for a stay to remember.