靠近布爾諾B jako Brno的飯店

連續兩次我的房間被免費升級為套房。這個套房很棒，而且標準房也是很不錯 。很好的床，高密封性的大房間。確保你一走進來就打開空調，但是這也是在捷克共和國隨處可見的。酒店的早餐非常完美。唯一的缺點就是你得到的東西都很貴 。

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

I was a tourist in my hometown, but I cannot choose better hotel. The hotel has free parking in the garage, so very easy for car travelers. Very nice location in the center. Big airy room, nice bathroom. Excellent breakfast - especially the home made bread.

The Royal Ricc is centred right in the heart of Brno just off Zelny Trh (Vegetable Market). Both cathedral and castle are within easy walking distance as is the railway station. The reception area has a fine vaulted ceiling - setting the tone of the historic rooms above. I had a spacious front facing room - with painted ceiling overlooking the street and an outside bar opposie, I was worried about street noise late at night -but the sound proofing is very effective as I heard no outside noise. The bed was very comfortable and the en suite bathroom (with bath) was great. Breakfast is standard buffet fare - more than enough to set me up for the day. Disliked · more plugs in the room, and the lighting could be better if you wanted to ead for a long time (but why would you as the city is fanastic)

We are a family of refugees from Ukraine. Upon arrival in Brno, we were lucky enough to spend a week in this lovely hotel! We had a cat and a dog with us, and fortunately, pets are allowed at this hotel. The rooms are very clean, comfortable and spacious. There is everything necessary for a comfortable stay. Very large and comfortable beds, huge TV, balcony, bathroom… Delicious breakfasts and not only! But especially we want to note and thank the staff of the hotel. Absolutely all very polite and nice people! Waiters, maids, administrators, managers. Everyone! Separately, we want to thank the general manager, who helped us several times in solving some issues. The receptionist girl who helped organize transport for us. The waiter who always smiled and treated the kids (and us) with goodies. You all are super! Thank you a lot! We really hope to live in your hotel again, but not as refugees, but as guests. :-) Prosperity to you and all the best!

位置不錯,附近有電車,10分鐘就能到達老城區。從陽台可以看到皮爾伯克城堡。街上免費停車。餐廳聖誕節晚餐菜單不錯。

這家酒店是度假天堂!!該地區這麼多美麗的東西,一個美麗的公園,優秀的餐廳。到中心的無障礙性也極好。房間佈置得很好,工作人員比友好!食物很棒,我從來沒有在任何酒店看到早餐有這麼多選擇的優秀食物!!!入住,因爲你總是積極和微笑,我相信你的客人會和我一樣快樂地回來!!!非常感謝團隊Cosmopolitan,這是一次很棒的體驗!!

客房與國內四星相比，比較簡單，但是該有的都有，乾淨，也挺安靜。早餐很豐富，可以對標國內五星。