克利夫頓別墅飯店

我在這裡預訂座位有點晚了，但是他們的預訂資訊告訴我「很快就會收到他們的消息」（或類似的話）。 然而我什麼也沒聽到。天氣很冷，已經很晚了，他們仍然沒有給出入場指示，也沒有回覆他們的電子郵件。我必須做大量偵探工作才能找到這棟建築，然後跟隨另一位客人才能進入這棟建築。然後我在地板上等了幾個小時等待詳細信息，因為我仍然被鎖在房間外面。幸運的是，在我調查的過程中，我找到了另一個 Your Apartment 地點的電話，其服務代理雖然表現得過於防禦和消極被動，但最終還是給了我一個簡單的鎖箱代碼，該代碼可以在幾個小時前自動發送。 牆壁很薄而且其他客人很吵。 我在預訂時選擇了“延遲退房”，但係統顯然沒有識別出這一點，告訴我時間更早，而且服務人員再次不允許。經紀人可能有一些虐待狂的老闆。

房間描述不準確且很髒。不友善且不專業的客戶服務。您認為照片中所見的房間與您實際看到的房間不一樣。您會收到大量自動發送的電子郵件，除非您主動催促，否則客服不會做出任何回應。房間很髒，杯子和餐具都沒洗。避免！

We had a wonderful stay. The room was clean and very cosy. As tourists, we enjoyed being so close to the inner city. Being able to use Netflix on the TV was a big bonus. We would definitely stay at the Clifton House again.

Overall me and my partner absolutely loved our couple of nights retreat to Bristol. Your apartments was in a fantastic location, about a 15 minute walk to Cabot Circus, or a quick bus ride away. The apartment offered free parking which is hard to come across and the check in process was really smooth. We stayed in the dark green standard studio and it was beautiful. We were an apartment based at the back of the building which meant it was quiet. As soon as you walked in it felt very spacious and luxe, with a four poster bed being the centre of the room. The kitchen was fully equipped if you choose to use it, offering a Nespresso machine and smeg appliances. The bathroom offered the same luxe feel continuing the dark green theme throughout. The shower was extremely powerful which is a bonus. My only critique is that I paid a lot of money to stay in this studio and unfortunately as soon as you walked into the room the walls were covered in marks. This usually wouldn't bother me as you cannot help a couple of scuffs here and there, but every wall was covered. I came to realise this was down to the paint and how cheap it was. You only had to brush past the wall and it left a mark, and this definitely did take away from the luxe feel. I would recommend the owners invest in a better matte green paint as it's such a shame this was one of the first things I noticed and it was such a eye sore, especially as these didn't reflect in the photos advertised online. No other complaints, would definitely stay here again!

Turn up room was a mess second room they give me was a mess the third room was okay then was told I had to leave that room to go in a box room that smells like fags was told there was washing machines but you can’t get in the room as it was full of black bags

On the 28th of September I stayed in Your Apartment in London we checked in at 0530 0n the 28th of September at that point all went to bed woke at 0900 at checked out. On 30th September we was told a TV was broken without any proof of the TV working before as I was told checks was done before check in. Also refused to return my deposit. This company will not accept a credit card you have bank transfer them the deposit which was strange and when I tried to cancel I was told I would lose my booking fee so my only option was to pay the deposit.