布里斯班斯坦福德廣場飯店的評論

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing such a detailed description of your experience. We are delighted to hear that you found our location to be one of the best in Brisbane, with convenient access to the river, City Botanic Gardens, and nearby attractions.It is especially pleasing to know that you value the standards we strive to maintain and that your stay met your expectations in terms of comfort and overall experience. Your thoughtful comparison and kind observations are truly appreciated.We look forward to welcoming you back for another exceptional stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. While we are pleased to see your positive ratings for amenities and surroundings, we sincerely regret that your overall experience did not meet your expectations.Please accept our apologies for the housekeeping oversights you encountered, including the delay in clearing service trays, visible dust, and the need to request replenishment of room items. This is not reflective of the standards we strive to maintain. We also appreciate your comments regarding the room lighting, which have been noted for review.Your feedback has been shared with the relevant teams to ensure improvements are made in consistency, attention to detail, and overall presentation.We value your comments and hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing your kind feedback. We are delighted to hear that you enjoyed the retro character of our décor, along with the cleanliness, excellent service, and peaceful yet convenient location.It is especially pleasing to know that you found your stay to be great value for money and appreciated the breakfast offering. Your comments are truly valued and will be shared with our team as encouragement to continue delivering a high standard of hospitality.We are grateful for your intention to return and look forward to welcoming you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for your kind feedback. We are delighted to hear that you appreciated our excellent location and the beautiful river views our property offers.Your comments are truly valued and serve as encouragement for our team to continue delivering memorable experiences for our guests.We look forward to welcoming you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your kind review and for sharing your experience with us. We are pleased to hear that you enjoyed our convenient location, spacious rooms, and the beautiful views, as well as the proximity to the river, gardens, and surrounding dining options.At the same time, we sincerely apologize for the inconsistency your group experienced during check-in. We understand how frustrating delays can be, particularly when arriving as a group, and this is not the standard of service we aim to provide. Your feedback has been shared with our front office team to ensure better coordination and a smoother arrival experience for all guests.We are grateful for your understanding and are pleased to know you would consider staying with us again. We look forward to welcoming you back and providing a more seamless experience next time.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing your detailed feedback. We are delighted to hear that you enjoyed the spacious and well-appointed room, found the bed comfortable, and appreciated the unique retro-style décor.It is especially pleasing to know that the river view enhanced your stay and that you found our location convenient, with a great selection of nearby dining options.Your kind comments are truly valued and will be shared with our team as encouragement to continue delivering memorable experiences.We look forward to welcoming you back for another exceptional stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback and for your positive ratings for cleanliness and surroundings. We are pleased to hear that you enjoyed our quiet location near the Story Bridge and nearby gardens.We regret, however, that your overall experience did not represent the value you expected. Your comments regarding the breakfast offering, additional charges, and room condition are appreciated and have been shared with the relevant teams for careful review. Feedback such as yours is important as we continue to evaluate and improve both our facilities and guest experience.We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback following your recent stay. We are pleased to hear that you appreciated the architectural character of the hotel and enjoyed the lovely river views, as well as the high level of service provided by our team.At the same time, we regret that the breakfast selection and the ambiance of the breakfast area did not meet your expectations. Your comments are important to us and have been shared with the relevant teams as we continue to review and enhance our dining experience.We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We sincerely regret to learn about the multiple concerns you experienced during your stay, and we apologize that your visit did not meet expectations.The issues you have outlined, including the lack of front desk availability, delays in maintenance response, the non-functioning in-room phone, and the low water pressure, are not reflective of the standards we strive to uphold. We are also sorry for the inconvenience caused by the room condition and amenities not meeting your expectations.Your comments have been shared with the relevant departments for immediate investigation and corrective action. Ensuring reliable service, timely maintenance support, and consistent guest assistance—especially during late hours—is a priority, and we will be reinforcing these standards with our team.We appreciate you bringing these matters to our attention and regret the frustration caused. We hope to have the opportunity to restore your confidence in us in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for your kind and detailed feedback. We are delighted to hear that you were very satisfied with your stay and that you enjoyed the service, spacious and well-maintained room, and the beautiful views from your window.It is especially pleasing to know that you appreciated the breakfast offering and our excellent location, as well as the relaxing experience of enjoying time by the window. Your comments are truly valued and serve as great encouragement for our team.We look forward to welcoming you back for another memorable and enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for awarding us top scores across all categories. We are delighted to hear that you enjoyed your room and made good use of our swimming pool facilities.It is especially pleasing to know that our front desk team provided a warm and welcoming experience. We take great pride in delivering friendly and attentive service to all our guests, and your kind words will be shared with the team.We look forward to welcoming you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager