布里斯班斯坦福德廣場飯店的評論

住宿方回覆: Dear Guest,Thank you for your detailed review and excellent rating. We are delighted that you enjoyed our convenient location and particularly appreciated the warm and attentive service provided by our Bell team. It is wonderful to hear that our colleague made such a positive impression by assisting with recommendations and welcoming you throughout your stay. We will be pleased to share your kind recognition with the team.We also appreciate your constructive comments regarding the room amenities, lighting and housekeeping. In particular, we are sorry to learn that water remained in the kettle upon your arrival, as this does not reflect the attention to detail we expect. Your feedback will be shared with our Housekeeping team for review.Thank you for choosing Stamford Plaza Brisbane. We greatly appreciate your thoughtful feedback and hope to welcome you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing such a detailed description of your experience. We are delighted to hear that you found our location to be one of the best in Brisbane, with convenient access to the river, City Botanic Gardens, and nearby attractions.It is especially pleasing to know that you value the standards we strive to maintain and that your stay met your expectations in terms of comfort and overall experience. Your thoughtful comparison and kind observations are truly appreciated.We look forward to welcoming you back for another exceptional stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. While we are pleased to see your positive ratings for amenities and surroundings, we sincerely regret that your overall experience did not meet your expectations.Please accept our apologies for the housekeeping oversights you encountered, including the delay in clearing service trays, visible dust, and the need to request replenishment of room items. This is not reflective of the standards we strive to maintain. We also appreciate your comments regarding the room lighting, which have been noted for review.Your feedback has been shared with the relevant teams to ensure improvements are made in consistency, attention to detail, and overall presentation.We value your comments and hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding 10 out of 10 review and for sharing such thoughtful feedback. We are delighted that you enjoyed our riverside location, stunning views, spacious and comfortable accommodation, extensive breakfast, and the professional and attentive service provided by our team.We also appreciate your comments regarding the hotel’s classic character and facilities. It is especially rewarding to know that your overall experience was so positive and that you plan to stay with us again.We look forward to welcoming you back to Stamford Plaza Brisbane on your next visit.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing your kind feedback. We are delighted to hear that you enjoyed the retro character of our décor, along with the cleanliness, excellent service, and peaceful yet convenient location.It is especially pleasing to know that you found your stay to be great value for money and appreciated the breakfast offering. Your comments are truly valued and will be shared with our team as encouragement to continue delivering a high standard of hospitality.We are grateful for your intention to return and look forward to welcoming you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding rating and for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our excellent riverside location, easy access to the city, and the overall experience at our hotel.It is also pleasing to know that you enjoyed the restaurant and received helpful recommendations from our team. Your kind comments regarding our service and dining experience are greatly appreciated and will be shared with our team.We look forward to welcoming you back again in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding rating and for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed the beautiful river views from your room and the convenience of our central location.It is also pleasing to know that you appreciated the balcony and the nearby dining options. Your kind comments are greatly appreciated and will be shared with our team.We look forward to welcoming you back again in the future.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for your kind feedback. We are delighted to hear that you appreciated our excellent location and the beautiful river views our property offers.Your comments are truly valued and serve as encouragement for our team to continue delivering memorable experiences for our guests.We look forward to welcoming you back for another enjoyable stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your kind review and for sharing your experience with us. We are pleased to hear that you enjoyed our convenient location, spacious rooms, and the beautiful views, as well as the proximity to the river, gardens, and surrounding dining options.At the same time, we sincerely apologize for the inconsistency your group experienced during check-in. We understand how frustrating delays can be, particularly when arriving as a group, and this is not the standard of service we aim to provide. Your feedback has been shared with our front office team to ensure better coordination and a smoother arrival experience for all guests.We are grateful for your understanding and are pleased to know you would consider staying with us again. We look forward to welcoming you back and providing a more seamless experience next time.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for sharing your outstanding feedback following your recent stay at Stamford Plaza Brisbane.We are delighted to receive your perfect scores across all areas, including amenities, cleanliness, surroundings, and service. It is wonderful to hear that you appreciated our high standards of hygiene, well-equipped facilities, convenient location, and the thoughtful assistance provided by our front desk and luggage storage teams.Your kind recognition of our team’s efforts is greatly appreciated, and we will be pleased to share your comments with them. We look forward to welcoming you back to Stamford Plaza Brisbane for another exceptional stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for your outstanding review and for sharing your detailed feedback. We are delighted to hear that you enjoyed the spacious and well-appointed room, found the bed comfortable, and appreciated the unique retro-style décor.It is especially pleasing to know that the river view enhanced your stay and that you found our location convenient, with a great selection of nearby dining options.Your kind comments are truly valued and will be shared with our team as encouragement to continue delivering memorable experiences.We look forward to welcoming you back for another exceptional stay.Best Regards,Jeremy HardingGeneral Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback and for your positive ratings for cleanliness and surroundings. We are pleased to hear that you enjoyed our quiet location near the Story Bridge and nearby gardens.We regret, however, that your overall experience did not represent the value you expected. Your comments regarding the breakfast offering, additional charges, and room condition are appreciated and have been shared with the relevant teams for careful review. Feedback such as yours is important as we continue to evaluate and improve both our facilities and guest experience.We hope to have the opportunity to welcome you back and provide a stay that better meets your expectations.Best Regards,Jeremy HardingGeneral Manager