布里斯班輝盛凱貝麗飯店式服務公寓的評論

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely regret the challenges you experienced and appreciate the opportunity to address your concerns.As discussed during our prior communication, we deeply empathize with the distress caused by the loss of your backpack in the laundry area. Our team thoroughly reviewed the CCTV footage; however, it did not provide conclusive evidence of the incident. While the laundry room is a shared space for guest use, we encourage all guests to remain with their belongings to ensure their safety. I understand this was a frustrating experience, and while we are unable to release CCTV recordings directly, we did advise you to report the incident to local authorities, who can access this information in line with legal protocols. Additionally, I confirmed via email that your lost property inquiry has been logged, and we will contact you should any updates arise.Regarding your concerns about the coffee machine, swimming pool, and facilities, I apologize for any inconvenience caused. Your feedback is invaluable, and we have immediately addressed the coffee machine issue with our maintenance team to ensure proper functionality for future stays. Regarding the swimming pool, it is maintained at a temperature that caters to most preferences; however, I regret that it did not meet your expectations as advertised. We are reviewing your feedback about our amenities to enhance the guest experience and align with the high standards we aim to deliver.Once again, I am sorry for any disappointment during your stay. We value your insights, as they help us improve and ensure a more seamless experience for all our guests.Best regards,AJFront Office Manager

住宿方回覆: Dear Guest,Thank you for your review! We're glad to hear you found our location convenient and enjoyed the facilities, including the 24-hour laundry room. We appreciate your feedback and hope to welcome you back soon for another great stay.Best regards,TobiasOperations Manager

住宿方回覆: Dear Guest, Thank you for your review! We're glad you found good value in your stay and appreciated the complimentary bottled water, convenient self-service check-in, and parking. While there are no washing machines in the rooms, we do offer complimentary self-laundry facilities within our leisure area, available 24/7 for guest use. We hope to welcome you back again soon. Kind Regards, Tobias Operations Manager

住宿方回覆: Dear Guest,Thank you so much for sharing your detailed feedback about your stay with us. We’re thrilled to hear that you found our hotel to be a practical and comfortable choice for business travel, and that we exceeded your expectations compared to other properties. It’s wonderful to know you appreciated our fully equipped rooms, daily housekeeping, and the friendly service provided by our team.Ariell and the team will be delighted to hear about your kind words regarding their assistance in moving you to a quieter room. Ensuring a peaceful stay is always our priority.However, we’re sorry to hear about your experience with the partnered restaurant and will pass on your feedback to help improve their service.We look forward to welcoming you back for an even better stay in the future.Best regards,TobiasOperations Manager

住宿方回覆: Dear Kira,Thank you for your kind words! We're delighted to hear that you enjoyed our central location, self-check-in/out service, and friendly team. Providing a seamless and welcoming experience for our guests is always our priority.We appreciate your feedback and hope to welcome you back to Capri by Fraser Brisbane soon!Best regards,TobiasOperations Manager

住宿方回覆: Dear Quanminjiefu,Thank you for your review. We are glad you enjoyed our convenient location near the Botanic Gardens and other attractions, and that you found the amenities suitable. While our parking is competitively priced for the area, we understand your feedback and appreciate your comments. We hope to have the chance to welcome you back for another stay.Best regards,TobiasOperations Manager

住宿方回覆: Dear Sir,We're delighted to hear that you had a great travel experience and that you love Brisbane. It’s a fantastic city, and we’d love to welcome you back on your next visit.Safe travels, and we look forward to seeing you again.Best regards,AJFront Office Manager

住宿方回覆: Dear Guest,While I am happy about our high score for our service, I even more thank you for bringing the housekeeping issue to our attention. I’m sorry to hear about the dust in the corners of your room. This doesn’t reflect our usual standards, and I’ll address your feedback with our housekeeping team to ensure it’s resolved. We value your input as it helps us improve, and I hope we have the chance to provide you with a much better experience in the future.Kind Regards,TobiasOperations Manager

住宿方回覆: Dear Absnahdbeh,I am happy to hear that you enjoyed your stay with us. Thank you very much for leaving us a perfect review.We look forward to welcoming you back to the hotel soon.Best regards,AJFront Office Manager

住宿方回覆: Dear Guest,I am pleased to hear you enjoyed your stay at Capri by Fraser Brisbane. Thank you very much for taking the time to share your feedback particularly regarding the helpfulness of our staff and the convenient location of our hotel.We certainly look forward to welcoming you back in the future.Best regards,AJ

住宿方回覆: Dear Guest, Thank you for sharing your review. I am pleased to hear that you enjoyed your time with us. We look forward welcoming you back. Kind Regards, Tobias Operations Manager

住宿方回覆: Dear Guest, Thank you so much for your great feedback. We pride ourselves in excellent customer service and words like yours serve as wonderful encouragement to the entire team. We look forward to welcoming you back to the hotel soon. Best regards, TobiasOperations Manager

住宿方回覆: Dear Guest,Thank you for your feedback. We are glad to hear that you found our location convenient and the room service to your satisfaction.Regarding the refund, we want to clarify that the pre-authorisation is simply a temporary hold on the funds, and it doesn't actually take money from the account. Therefore, there is no benefit to hold funds longer than necessary. For domestic bank cards, the funds are typically available within 48 hours, though they may not appear as a visible refund. Once the pending authorisation clears, the funds are available again for use.We apologise for any confusion.Best regards,TobiasOperations Manager