住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our fantastic location and the breakfast selection. It’s always great to know our guests have a comfortable and enjoyable stay. We hope to welcome you back soon for another delightful experience.Sincerely,Roshit Manmohan - Front Office Manager
住宿方回覆: Dear Scrooge,Thank you for your feedback regarding your recent stay. We're delighted to hear that you enjoyed your room and found our location to be excellent. However, we apologize for the delays you experienced during check-in. We appreciate your input and will work on improving our check-in process to enhance the experience for our guests. We hope to welcome you back soon for a smoother visit!Sincerely,Roshit ManmohanFront Office Manager
住宿方回覆: Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the heating issue and the limited toiletries provided; we will ensure that your concerns are addressed with our maintenance team and management. We're glad to hear you enjoyed the convenient shopping and food options nearby, as well as the attentiveness of our front desk staff. We hope to welcome you back for an improved experience in the future.Sincerely,Roshit ManmohanFront Office Manager
住宿方回覆: Dear Guest,Thank you for your wonderful feedback! We're pleased to hear that you enjoyed our facilities and found them clean and well-maintained. Our location opposite King George Square does offer great dining options, and we're glad you appreciated that. We look forward to welcoming you back for another enjoyable stay.Sincerely,Roshit Manmohan - Front Office Manager
住宿方回覆: Dear Guest,Thank you for your kind words! I\'m glad you enjoyed our location. We hope to welcome you back soon for another great stay.Sincerely,Roshit Manmohan - Front Office Manager
Minzhenbushuohua
尊貴大床間
入住於 2024 年 9 月
商務出差
6 則評論
10/10
超棒
發布於 2024 年 11 月 12 日
有悉尼酒店對比酒店還是很不錯的。
住宿方回覆: Dear Minzhenbushuohua,Thank you for your feedback. We're glad to hear that you found value in having a hotel in Sydney as well as Brisbane. We always strive to provide a great experience, and your comments will help us improve.We hope to welcome you back soon for another enjoyable stay.Sincerely,Roshit Manmohan - Front Office Manager
Zhangliuliu2
高級間 - 帶2張雙人床
入住於 2024 年 6 月
與好友旅遊
8 則評論
10/10
超棒
發布於 2024 年 7 月 19 日
房間非常乾淨,床非常舒服,隔壁就是市政廳廣場
住宿方回覆: Dear Zhangliuliu2,Thank you for your feedback. I’m delighted to hear that you found the room very clean and the bed comfortable, and that you enjoyed the convenient location next to City Hall.We look forward to welcoming you back on your next visit.Sincerely,Roshit ManmohanFront Office Manager
訪客用戶
入住於 2023 年 4 月
商務出差
11 則評論
3.0/10
發布於 2023 年 5 月 11 日
地理位置比較好,但是房子設施陳舊,前台除了一位韓國妹子還懂點禮貌,其他女員工服務態度很差,check in 速度非常慢,不值得入住。
住宿方回覆: 親愛的SEE KIN BUN,
感謝您與我們分享您的想法。我們很遺憾得知您的住宿沒有達到您的期望,並且您發現它非常基本,沒有任何特別的驚喜。
我們努力為所有客人創造難忘的體驗,如果我們在您的訪問期間未能做到這一點,我們深表歉意。您的回饋對我們很重要,我們將利用它來改進我們的產品並增強整體賓客體驗。
我們希望未來有機會歡迎您再次光臨,並為您提供更愉快和難忘的住宿體驗。
溫暖的問候,
羅希特·曼莫漢
前台經理
Angel Suet Man
高級大床房
入住於 2024 年 6 月
夫妻/情侶出遊
3 則評論
7.5/10
發布於 2024 年 7 月 18 日
職員態度有待改善
住宿方回覆: Dear Angel Lam,Thank you for your feedback. I’m sorry to hear that you found the attitudes of our staff to be lacking. This is not the level of service we aim to provide, and I will address this issue with our team to ensure that all our staff members uphold the high standards of hospitality that we strive for.Your feedback is crucial in helping us improve. Thank you for bringing this to our attention, and I hope we have the chance to provide you with a better experience in the future.Sincerely,Roshit ManmohanFront Office Manager
住宿方回覆: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that your overall stay was fine and that you left with a positive impression.We hope to have the pleasure of welcoming you back for an even better experience in the future.Best regards,Tarunika DasguptaFront Office Manager
訪客用戶
高級大床房
入住於 2023 年 1 月
家庭出遊
1 則評論
7.5/10
發布於 2023 年 2 月 21 日
提前一天退房不退費
住宿方回覆: Dear Guest,Thank you for reaching out to us. We understand your concern regarding the non-refundable nature of your early check-out.Please note that the terms and conditions of your booking, including any early check-out policies, were communicated at the time of reservation. Unfortunately, as per our policy, early check-out fees are typically non-refundable to account for the reserved room being held and unavailable for other guests.We appreciate your understanding and cooperation in this matter.Best regards,Tarunika DasguptaFront Office Manager