訪訪客We were due to stay here on the 12th August 2022 for 2 nights but just less than 48 hours before we had to rush our son into hospital due to appendicitis! I tried to cancel the room and get our money back but it was too late and I just thought in the scheme of things I was happy that we had taken my son into hospital just in time and he had his operation Saturday morning. I spent 4 days in hospital devastated for my son but also that he missed his holiday too. I thought I’d try and email the owner and appeal to them regarding how unfortunate we were that due to no fault of our own that we’d have to lose our money. Mark could not have been more accommodating. He responded to my messages/emails and helped me receive a refund through the booking agent. If you’re looking for a reliable, dependable and customer focused place to stay - then Ei8ht Brighton is a fantastic place to start.
訪訪客用戶Small clean and well presented. Clean rooms and comfy bed. Good shower. Cannot find fault at this price over Easter. Was on the road and needed good value comfy nights sleeps. And that’s exactly what I got. Thanks . If your just needing the basics on a weekend trip this place fine.
訪訪客用戶Booked a deluxe double room for £127.00 for a night. Arrived to find we had to pay £50 (damage) deposit before we could get in. First time ever! The location didnt have a reception but a door entry system. Which went to a mobile phone with a full mailbox! Stood outside in the cold for 45 minutes. Finally found someone who worked in the spa. They tried to help but would not give contact numbers. Got in to the property and was given the key box number which was on the room door!! Room was cold, damp, small with a bunk bed arrangement. Light was painted over and falling out of the ceiling, Wardrobe was a metal cabinet found in a workshop! Radiator was not working and an electric substitue was in the room but didnt look safe. The power socket which the tele was supposed tobe plugged into was falling out of the wall. There was a fake nail on the bed. The shower room had a smell and although relatively clean had staining in the shower. We finally got a number for one of the hotels other locations in Brighton from a website. The receptionist was friendly. We explained the issue that the room was not as advertised or paid for. They explained that the computor system was to fault!!! No other rooms were available and suggested contacting another hotel in the Brighton area which they sent us the details for. We had to pay a premium rate well above our origonal book for the second hotel. The receptionist for Otto Breeze did refund out £50damage deposit on the day and the staff at the spa were helpful (although not allowed to supply information). We received a refund for the total amount of £127.00 but this was a stressful experience.