布里德靈頓海濱飯店

Very lovely stay friendly and welcoming I will be back

As you know we frequent this hotel each year and on average this hotel/amenities and staff NEVER fail to disappoint. However on this occasion i must point out previously when we have come to check in 30 mins before (3pm check out n) there has never been an issue but on this occasion (anal) we were all made to wait till 3pm to check in, personally i have a feeling that early checkin from 11am charge £10 and they want to push this regardless, but oh well. Sorry to say on this visit the quality of the breakfast was NOT up to par, bacon was (microwaved) undercooked and not pleasing, same could be said for the scrambled egg and sadly not the best breakfast which we have become accustomed to over the past. Placing all this aside exemplary stay yet again and thank you to all the staff for a nice stay

The most unfriendly unhelpful premier in I have ever stayed at. A reception desk that only had one person at it for ten minutes in our four day stay. On arrival at peak time around 3pm not a soul to be seen. Auto check in did not recognise me so pushed the button. Grumpy miserable young woman made it clear from her expression and mannerisms she didn’t want to be disturbed. I tried to make light by smiling “oh no I have come in the right day?” Answer : “ you’re in room xxx the lift is round there”. Never saw anyone again, never asked if we wanted to upgrade meals, no greetings because no-one was ever there. Thankfully the rest of Yorkshire was lovely but we hated the hotel as we felt like we had just been dumped in a room. A couple of times we saw cleaners in the corridors- what a difference they were so friendly and chatty - they deserve a pay increase and reception deserves new staff.

My wife & I booked a meal deal at reception for 8.45pm on our last night in Bridlington. On entering the Cookhouse Pub restaurant at 8.20pm the manager decided to close the kitchen an hour early because of a football match. Nobody informed us, we just found out from someone else. We were told we could still eat but couldn't have a starter. Because of the attitude we were forced to cancel as there's more to having a meal than just eating, it's meant to be an enjoyable experience. This totally ruined the last night of our holiday. The reception knew nothing about the kitchen closing & on top of that, two members of staff didn't know how to do a refund. We had to wait till the next day, so because of the stress of the situation & worrying about our refund we didn't hardly get any sleep. We were right to be concerned, even though I have a receipt, after six days, we are still waiting for our £53.98 refund. I've since found out it could take 4 weeks before I get my money refunded. The restaurant managers attitude was, that he didn't care a less. How this guy got to manage a restaurant is beyond me. Absolutely terrible service. Premier Inn customer service can take up to 35 days to respond to complaints, wow.

We checked in at 3.30 pm on a Sunday. Only one member of staff was at check in and only one machine for self check in was apparently working. This was unfortunately malfunctioning as well and none of the other guests, including myself could get it to produce working room keys so just had to rejoin the queue for check in. I made the mistake of raising the issue with the receptionist who proceeded to shout at me for mentioning the delays. I have to admit that in all my travels, this is the first time I have been publicly humiliated in such a way. I gather from other people in the queue that delays at check in at this hotel are common place. If this is the case, they should either let you collect your room keys early or advise you to check in late in the day. Or of course, have fully functioning self check in machines! I use premier inn fairly frequently and this is the first time I have had to wait this length of time for check in and have never had a receptionist shout at me.. Apart from this experience, we found the location extremely good with a good sized car park available.

was staying for work…breakfast was poor, had to try hard to stab to break the yolk of my eggs & seats were awfully stained, the coffee cups had a sticky rim & the whole area needs some TLC. however the member of staff on duty was really good & helpful!