布里奇沃特北（A38）優品迎飯店(Premier Inn Bridgwater North (A38))

My partner had booked to stay the night for myself and my partners' 5th year anniversary. My partner had a confirmation email stating the booking details for the evening. Just after booking the room my partner had called me to inform me that the hotel didn't have a room available for us that evening, and that they had transferred us to another hotel in Bridgwater so we could stay there instead. My partner had asked for confirmation of the change, but the lady on the desk had reassured him there was no need and all was sorted at her end. About 5 minutes after this, he had another call stating that the lady on desk wasn't able to do the transfer on the computer as no one on shift knew how to do it and the manager wasn't answering their phone. My partner had asked if she could do it manually (either call the other hotel or send an email across with the reference number) but she said she was not able to do it as " that's not how it works here". The lady then suggested we booked another room at another Premier Inn nearby and that we should call the refund number on Tuesday to issue the refund. Unfortunately, at this time, it was too late to rebook and paying double for no fault of our own is ridiculous. The issue is if you don't have the room, then why take more money and not refund it immediately after realising. Another issue I have is the attitude of the lady on the desk on Saturday 4th May and behind the phone calls. I didn't catch her name, but she was very rude, bolshy and unhelpful. After all, our 5 year anniversary was ruined and this was no fault of our own and apparently a transfer had to be done on the computer and was not able to be done any other way. I hope they realise that this is unacceptable taking peoples money and not sorting out the issues when things could be resolved. The whole night was ruined!!!

Good location the rooms clean comfortable and quiet nice walking to town staff very friendly no complaints really would stay here again good access to the motorway and local attractions if you don't want to eat in the pub next door there is plenty of fast food outlets walking distance or driving

Megan on reception was amazing! When we checked in she asked if it was okay that we were on the second floor as the hotel does not have a lift which we thought was very considerate. Luckily our friends who were also staying did need a ground floor room and she quickly moved them before they arrived. She was friendly and polite all night when we walked through and even gave us some biscuits to have with our tea. The restaurant staff were also kind to us and although they looked pretty busy they were very quick with our wonderful food. Would defiantly stay here again.

Welcoming staff and great room. Perfect for the overnight stay on a long journey. Reception were very helpful and friendly. WiFi was poor but not the staffs fault and they did all they could. The pub next door was enjoyable, fast service and kind staff.

Travelled down over Easter weekend and a lovely warm welcome from staff. They had a colouring activity which kept the kids entertained over dinner and a chocolate after. Took part in the Tombola they had there which was a nice touch. Room was just what we needed and perfect for the 3 of us. All I can say that could improve would be the restaurant next door. It wasn’t terrible but the staff talked to each other a lot more than needed and were racing around making us feel unimportant. It doesn’t take much to say hello. Overall though would stay again.

noticed thatthe heating is not working only too late during the night so it was not worth changing clothes goinfg down and make a complaint . The staff are very non- technical anyway and the most they would do is offer another room - too late in the night to change rooms

Visiting family in the area and was checked in by Charlotte and Megan. They had a laugh with me and made me feel more comfortable being there on my own. Very friendly young women. The room was what you expect in a Premier Inn but may be a bit worn out. The restaurant Breakfast was pleasant enough.

Parking was easy and free. Reception was friendly, checkin quick. Rooms clean, comfortable and spacious. Shower powerful. Bed was very cosy. We ate dinner at the Cookhouse where the service was very good and the food was good value as were the drinks. A great place to stay for a night or two.

Once again the WiFi was not working, this is becoming a general theme and is not something the onsite staff are able to deal with. Do not pay for the WiFi as apparently this is as bad as the free option, non existent most of the time