希爾頓安泊飯店-聖路易斯機場

Incredible

My stay at this hotel was one of the worse stays I have ever had in my life. I was there for my daughter’s 9th birthday and the rooms were infested with bugs! Seen two bugs in the bed!!! -100/10 would not recommend the stay was rude unprofessional and accommodating don’t ever go to they hotel they need to exterminate!!!

Coming from Los Angeles to STL, this was the best hotel I could have chosen. The whole staff were friendly, kind, helpful and treated you like family…LITERALLY. I loved my bartenders Ms. Tammy and Mr. Bryan, they not only watched out for my and my friend but created an experience I did not want to leave. Just bcus of them I am already planning my next trip and will ONLY stay at this Embassy in STL. Thank you so much to everyone from front desk, to the breakfast crew, the hospitality team and everyone. See you soon!

Mixed review... The stay was fine. The lobby, bar and breakfast area were excellent. All common areas seemed clean and well maintained. The room was not as well cleaned, bathroom was not well stocked with towels, etc. One trash can for the entire suite?Beds were comfortable and sheets were fine. I feel for the price of the room it could have been updated and definitely cleaned better. Not the worst stay I have ever had but far from the best for a pretty steep price. Shuttle service was very good. Breakfast was very good.

We usually stay at Embassy Suites for the previous customer service and feeling of convenience when away from home. I haf 2 bookings one for my family and then one for the next day for my in laws. Upon my arrival on a Friday I out of making sure asked to make sure that the reservation for mybin laws arriving the next day was accurate and still showing in the system and was rold yes. My in laws arrived the next day at about 10am and was told they could not check in early, which was understandable stated they needed to wait until 4pm, which was fine we had games later that day where we would be out until at least 8pm. Came back to the hotel and were told that the room was no longer available. UNACCEPTABLE! The front desk attendant was very unprofessional, did not want to help come up with a solution, and called her off the clock "manager Ryan". They continued to play around and for 45 mins explain to us that the manager was "on her way" to assist us. For some reason the only "manager on duty" was a guy who explained to us that her was over food & beverage. We waited in the lobby for over 30 mins and said manager never arrived. In laws had to go to another hotel for a room. With all of this, i specifically asked for our room to get a cleaning while we were out, rooms was not up to par nor were there towels added after cleaning. I will NEVER stay at Embassy Suites-St.Louis Airport. I have left my contact information with someone this morning in hopes to be contacted by a GM SOON!

Everything was great except the bed. I’m old, bad back, arthritis everywhere. Beds are too firm/hard