Best Western Heronston Hotel Spa

Stayed over Christmas as a family with a dog. What a lovely stay, from Ryan checking us in to the great rooms we stayed in. Really friendly staff (didn't get everyone's names unfortunately) and we loved the pool. Definitely will go back!

Staff are so rude and not helpful at all pool is in bad condition! The changing rooms are terrible the pool was horrible everything was broke and the place needs a refresher it’s not worth the money staying here! Food was okay but the reception staff are a joke.

The room is clean and comfortable. I almost have good sleep all the night. The breakfast staff are friendly and the food is nice especially the mushroom and sausage. I promise will visit here again if there is business trip in future. Thank you.

Enjoyable stay. Lovely room , lovely beddng. Lovely bathroom , towels and toiletries good standard. Very clean throughout. Good breakfast , evening meals quite nice. Maybe the younger waiting staff , although nice and polite, could do with a senior overseer. Enjoy the spa facolities. As a repeat visitor would certainly recommend

We had a really lovely time. Was booked as a birthday present- dinner, bed and breakfast with access to the spa. We had dinner in the restaurant- main meals were disappointing as the meat was so tough it wasn’t edible. The staff were lovely however and took this off our bill and did offer us another dish, but we were already put off. Drink prices were ridiculous-£14.50 for 2 pints. Luckily we live in the area, so we walked into town for the afternoon and went to a local pub which was £4.50 for a pint. The rooms were very clean and modern. The bed was huge which was great! Breakfast was also very nice (buffet). Upon check out, we were told there was around £70 to pay even though we had only had 2 drinks. We questioned this and staff soon realised that someone else’s food had been put on our bill!! Luckily, the staff were very helpful and realised it was an error their end so corrected our bill to £14.50. Overall, we enjoyed our stay and would stay again, but would do bed and breakfast and walk into town for dinner.