Best Western Heronston Hotel Spa

The staff were friendly and went out their way to help whenever a request was made. We all had a massage which enjoyed use of the pool and sauna. Facilities were clean and there was a relaxing atmosphere. Dinner was tasty and well presented, the breakfast buffet was equally tasty, and the bar was well stocked. Rooms were clean and large. We all slept well and overall had a very nice time. We will definitely be returning.

I've stayed in this hotel numerous times with my two kids. We stayed in a suite on this occasion. Lovely, room which was recently renovated. It's a shame some of that renovation money wasn't spent on soundproofing. Multiple functions on but to be expected this time of year. When folks returned to their rooms afterwards (next door & below), we could hear them talking as if in the same room as us. The bathrooms noise was even worse! It did start to subside after 2.30am.. On checkout (Sunday 15th), I waited behind an elderly gentleman who said he'd been waiting ages for someone to show up. When she did, there wasn't so much as a 'Sorry for the delay'.. Just a 'I couldn't give a sh*t' attitude. Didn't see any point in speaking to her myself, so we just left. Feeling more tired than we arrived. To the cleaning staff - Sorry! Kids opened their presents in the room so we left a mountain of cardboard!