Bliss Yarns附近住宿

我在這裏度過了很多萬豪邦沃伊積分,一個免費的夜晚,男人活着是值得的。酒店房間很乾淨,我需要的所有設施都在這裏,準備去!不僅如此,大堂很大很寬敞,適合聚會(我沒有,但如果你想的話就在那裏),早餐時間的小酒館是一流的!不僅如此,我得到了一個帶陽台的房間,讓我告訴你,在陽台上呼吸新鮮空氣時喝咖啡是一種值得下來的體驗,如果你能徒步旅行。總體來說是一次恆星住宿,下次在該地區,這家酒店是我入住景點列表中的第一個!

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

我在那裏遇到了一羣朋友參加早餐聚會,對食物和氛圍印象深刻。它是如此開放和熱情,有很多很棒的地方可以坐下來,在會議之間趕上電子郵件。迫不及待地想回去了工作人員真的使它成爲一個很棒的體驗。

酒店房間很可愛。我們在一個套房裏,設施很棒。房間有門和鎖,所以有隱私。你可以有一個額外的客人,可以睡在沙發牀上。浴室有兩個門,可以從臥室或起居區進入。位置靠近克羅格,以防你需要儲備食品雜貨等。工作人員很友好。房間很乾淨。

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.