大街水屋飯店

Run down and mildly damaged furniture. Wicker kitchen stools unraveling and unable to be used. Lose bathroom hardware. Had a minor issue involving natural gas so called the maintenance line to report. No directions or welcome book and the absolute WORST maintenance and concierge. Three calls for service to fix the problem and NEVER resolved. Countless hours wasted on the phone being told “maintenance reported it resolved.” Calling the Vacasa (management company) to file a complaint and spent nearly an hour on the phone yielding very little. No confirmation or file # could be provided, only the first name of the agent. We will NOT be back again. WORST property management and service.

Staying in 5305. Was notified prior to our stay that the big refrigerator did not work. Asked to be moved and then they said it would be replaced upon arrival? That did not happen. Once we got in, the unit looks ok on the surface but so many small issues broken window screens/cranks, busted dressers, ripped lamp shades, strange odor and the list goes on. Would not stay at this unit again if you paid me, nor the place overall due to bad customer service. Would give it zero stars if I could.

We arrived to our condo to find dirty towels in the bathtub, trash in the guest bathroom and empty water bottles on the floor. The condo was not clean and the furniture was beat up and very worn. I contacted David, the manager at the front desk, shared our feedback and he thanked me for letting him know and said other guests wouldn’t be as patient, and asked if we wanted to have all of the issues taken care of or a credit on our bill. I said we were settled in so a discount would be appreciated. We just received our credit card bill and we were charged the $850 for two nights with no discount as promised. I hate providing negative reviews but to have the condo is such terrible condition and to not receive the compensation as promised made it impossible not to write this review. Definitely will not stay there again.

Checked in at 3:00 pm and spent over an hour in broken elevator and were unable to reach our 3rd floor room from parking garage. Finally had my husband walk up 4 flights of stairs at 10,000 feet elevation to call elevator up so we can access our room with our luggage. Upon arrival to room, fridge was set to 77 degrees and hasn't cooled off at all in 2 hours so we have no ice or access to our food storage. It is now nearly 3.5 hours later and still have no elevator access or fridge. Front desk is trying to now move us to different unit that has elevator access and fridge. You do not get what you pay for/expect in this unit whatsoever. Total disappointment and we will be expected to be compensate when we are able to speak with manager when he is available on Tuesday