維克多維爾 I 15 大道飯店位於維克托維爾村莊,距離維克托維爾市政高爾夫球場和綠樹高爾夫球場不到 5 分鐘車程。 此飯店距離阿瓦隆公園 1.2 英里(1.9 公里),距離維克多谷地全球醫療中心 1.7 英里(2.7 公里)。您可充分利用室外游泳池和室內游泳池等度假設施。此飯店還提供免費 WiFi和自動售貨機。您可以去主打美洲菜的Molly's Country Brown Caf餐廳享用美味的早午餐;也可以待在房間裡,享受部分時段客房送餐服務。特色服務/設施包括24 小時櫃檯服務、洗衣設施和自動售貨機。飯店提供免費自助停車。有 54 間空調客房提供微波爐和平板電視;您定能在旅途中找到家的舒適。提供免費無線網絡,方便您與朋友保持聯繫;有線頻道可滿足您的娛樂需求。配備淋浴設施的私人浴室提供免費洗浴用品和吹風機。便利設施包括電話,以及書桌和茶具/咖啡用具。
PPeter2025.05.06
Plus: This is a good, clean, classic highway motel. Check-in went smoothly and the desk clerk was very pleasant. The room was comfortable, of good size. The bed was super-comfortable, so I had a good night's sleep!
The hotel is in Victorville a small city in California's ”High Desert”, which is known as a way-point on the famous ”Route 66” which many decades ago was the major road connecting America's mid-west to its far west. Victorville is also the home town of Roy Rogers and Dale Evans who had a famous cowboy TV show long ago.
Minus: Lots of highway noise. But the most negative thing about the motel is that it is impossible to contact the hotel itself by telephone to confirm issues such as late arrival. Booking companies deliberately hide the true contact information, redirecting customers to an overseas call center that knows nothing about the hotel and is heavily accented to the point that communication was virtually impossible. Although an internet search brings up a phone number from several different sources, that phone number is no longer for the hotel, and gets answered by someone who is clearly tired of telling people that the phone number is NOT for the motel.
In the end a family member who lives in a nearby town had to stop by and talk to the front desk in person.
To add further confusion, the hotel goes by various names: ”Hotel Avenida”, ”Quality Inn”, and ”Oyo Rooms”. (This last name appears to be the result of its recent acquisition by the notorious south Asian Hotel group. Sadly this probably means service degradation will follow)
Good customer service is all about ”the people”. It is dependent on positive contact between a business's staff and customers. The policies of companies like Oyo that work to destroy human contact help ensure bad customer service.