Had the pleasure of staying at this hotel while in town for a cheer competition at Burton Coliseum. I really enjoyed my stay here. It’s centrally located with a ***** of other hotels and there are lots of places to eat and shop. Nearby is Target, Hobby Lobby, Marshall’s, and Ross. Olive Garden Walmart Panera bread and chick fil is also right across the highway. The beds were comfortable and the room felt like a suite. I had double beds and a little sitting area with a sofa and office table/chair. I could do some work while here. I loved how the toilet and shower were separate to allow others to get dressed and used toilet at the same time. Pros: centrally located to a lot of things, comfortable beds, easy check in, free breakfast, gym, pool Cons: only one person working desk at night managing front entry, phones, and housekeeping. middle table in between beds lacked an electrical outlet, the front desk market choices are expensive(10 dollars for a drink and pringles cup), and breakfast is nasty. I woke up with a few bite marks on my body both days but when I checked sheets for bed bugs I couldn’t really find anything. I even changed the sheets. So just watch for yourself
First, I would be remised not to mention that I have been a loyal Marriott customer for many years, over 25 yrs. Personally and I use Marriot when I have to go out of state for work as well. In November 2024, I stayed at the Residence Lake Charles on Prien. I have stayed there many times before. This time, I used points for the last-minute stay. I was there for a funeral. I made the reservation online. I have an upgrade on my profile to use, so when I checked in, I asked for the upgrade. I was told that I had to call reservations to have that done. I stood there, and made the call and the agent told me the hotel would cancel the one that I made, and they charged me 4000 additional points for the upgrade, which I had a free one to use before Dec. So, I don't understand that either. Upon checkout, I was asked if I stayed in both rooms. I said no, It's only me. Confused at this point. Apparently, they still had not cancelled the original reservation. I was told they would look at the camera and make sure I did not. I said fine. The manager all but flat out accused me of lying. I trusted that the matter would be taken care of, because I certainly did not, nor would I allow anyone else to stay in it as I was also accused of. Now why wouldn't they have deactivated the original room key in the first place is beyond me. Honestly, I had never been treated that way by a Marriot staff member in all my years staying with them. I would hate to think it was because any bias. The whole thing was horrible, because I know better having dealt with so many other locations. No one has ever told me to call reservations for an upgrade before. As a Titanium member certain things just come with membership. This manager could have cared less of my membership status. So, this morning, I have to head out of state for work for 2 months and I go to book my room in California to assist with the disasters there and notice that I was showing points used for the same day at the same hotel by both me and the reservation clerk. The hotel manager never refunded them. So, I call customer service, and was told it has to be investigated with the hotel management for review. So basically, same story now two months later. This review is to point out the rudeness and inconsiderate behavior to the members that has been loyal for so long. To point out the possible bias because of points usage vs paying, or any other possible bias she may have had with me. I do know for a fact, That I watched her with other guests, and she was just as friendly. With me her whole demeanor and attitude changed. Nevertheless, I want my points back and I will never be staying there again.
入住查爾斯湖希爾頓惠庭酒店,輕鬆探索查爾斯湖。 此酒店距離Huber Park僅4.72 km。附近的其他景點有West M Apartments(距離約2.41 km)及Historic City Hall Arts & Cultural Center(距離約3.73 km)。私人廚房設有雪櫃,非常方便。有空餘時間的話,不妨去室外的游泳池暢泳。 健身室於開放,讓住客可以好好鍛鍊身體。您可以使用客房及公共區域的免費 Wi-Fi,隨時保持聯絡。 此酒店亦提供燒烤和自動售賣機等設施。 住宿提供24小時前台服務。 為方便住客,住宿亦提供乾洗和洗衣服務。萊克查爾斯地方機場距離機場僅15 min車程,是最近的機場。 最近的火車站是查爾斯湖Amtrak站,由住宿開車12 min即可到達。 住宿設有停車場,適合自駕遊旅客入住。
Hotel located at a nice zone of Lake Charles. Very easily to access to the Lake Charles residential community with proud home decoration especially during Christmas, all the homes are showing the beautiful holiday flavor. Room is large with living area, but not clean enough especially at the shower area.
Holiday Inn Express Hotel & Suites 查爾斯湖 by IHG位於萊克查爾斯,距離萊克查爾斯孩童博物館只有 5 分鐘車程,距離Lake Charles 文娛中心有 5 分鐘車程。 此飯店距離Prien Lake 購物中心 5.4 英里(8.7 公里),距離McNeese State University (麥克尼斯州立大學) 6.2 英里(10 公里)。您可享受室外游泳池、熱水浴缸和24 小時健身中心等豐富度假設施。此飯店的其他設施包括免費 WiFi、宴會廳和自動售貨機。包含免費的自助早餐。特色服務/設施包括商務中心、乾洗/洗衣服務和24 小時櫃檯服務。飯店提供免費自助停車。有 81 間客房提供冰箱和微波爐;您定能在旅途中找到家的舒適。提供免費無線網絡,方便您與朋友保持聯繫;衛星頻道可滿足您的娛樂需求。配備淋浴/盆浴組合的私人浴室提供免費洗浴用品和吹風機。便利設施包括保險箱和書桌,以及帶有免費市內通話的電話。
匿匿名用戶Clean hotel. Comfy beds. Good breakfast. Quiet. Safe location. Excellent friendly and professional staff service. Overall had a wonderful stay. Will recommend and stay again whenever in town. Thank you!
訪訪客I would recommend this hotel to anybody family and friends. The staff here are great. The owner housekeeping front desk you couldn’t ask for anybody better than them they’re very friendly. Thank you..
Remarkably neat and nice, and a great value at the price. Close to the college and downtown in a commercial ***** but across the street from a nice residential neighborhood. Very easy on /off the interstate.
訪訪客This hotel was clean and comfortable and the people were kind and courteous. Their breakfast was better than most hotels I’ve been to in a long time. Not spectacular but the most important thing to me was that my room was clean and my bed was comfortable!
Lake Charles Quality Inn. When you first walk in very clean lobby and small breakfast nook for the guests. Continental breakfast consists of sausage eggs biscuits and gravy cereal milk oj toast danish and toast or waffles. Very affordable price. Room was very spacious clean comfortable and relaxing. Would recommend to anyone.