亞喀巴附早餐的飯店

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!

5/5服務!員工優秀,在亞喀巴住得很棒 在我逗留期間,一切都很棒。 由於我最初的房間還沒有準備好,所以在辦理入住時,團隊免費升級了一間帶陽台的豪華客房。 前台接待團隊太貼心了,客房服務人員都是頂層的,我當時天氣不好喉嚨疼,他們貼心地把熱的甘菊檸檬茶和蜂蜜,多餘的瓶裝水直接送到我的房間。這種護理水平是罕見的! 唯一的缺點是淋浴頭無法正常工作(只有較低的浴缸噴嘴工作,所以洗頭髮需要一些體操!),但房間裏的其他一切都舒適乾淨。強烈推薦獨自無與倫比的熱情好客!

凱賓斯基亞喀巴酒店不錯,但我女兒在黎巴嫩餐廳吃飯後整晚都在嘔吐,他們顯然把那裏的食物弄亂了。 說實話:是的,這可能是安曼以外的約旦最好的酒店。位置好,出入海,堅固的建築。這就是基線。 現在的現實。 在黎巴嫩餐廳用餐後,我們的女兒食物中毒嚴重。她吃了非常基本的肉串 - 沒有異國情調 - 並整晚嘔吐。這強烈建議舊或重新加熱的食物。對於這個級別的酒店,這是不可接受的。不管他們在那個廚房做什麼,都不安全。避免這家餐館。 服務整體薄弱,訓練不力,只有一個明顯的例外: 一位穿着紅色西裝的接待處的女士。專業,有組織,冷靜,高效。她在兩個小時內完美地安排了我們的潛水,最後一分鐘,一切都完美無瑕。不幸的是,她似乎是酒店裏唯一真正理解熱情好客的人。一位專業人士無法補償整個未受過訓練的團隊。 早餐混亂,不舒服。 雞蛋排長隊(15分鐘),等待簡單的茶水時間長,選擇少,工作人員多,效率極低。 健身房是個笑話:小巧,設備差,位於大堂上方荒謬,所以樓下立即聽到任何噪音。適當的訓練基本上是不可能的。 底線: 是的,凱賓斯基是這裏最好的選擇。 然而,我們的食物中毒,服務薄弱,設計決策不力。 如果這是最好的,亞喀巴的酒吧非常低。

這個酒店在大裝修,房間陳舊,不乾淨肯定,我入住了12個小時的飛行後超級累,一醒來使用衛生間發現裏面全是尿液和淋浴滿是看到的沙子,我3早上打電話給客房服務,我讓他們打掃,特別是我不能使用浴室,我不得不自己打掃,因爲他們不理我,早餐很棒,有很多不同的選擇,總的來說,我給它4/10,我不敢相信它有洲際專營權。

一切都很好,但沒有提供要求的問題面臨着,比如早上我和接待員聯繫,要求房間清理和換鞋子(已經打掃了,但鞋子卻沒有提供 ) 。 晚上,我要求提供鞋子和員工的答覆,我沒有提供

酒店很棒,位置離市場近,海邊房間服務,雜亂的員工服務,設施衛生,非常棒,早餐非常好,酒店主人跟隨任何觀察,客戶服務態度和調節安全,建議住宿...非常棒的酒店位置是酒店靠近現場房間很乾淨,東西很有用,早餐很美味,酒店老闆非常有用...推薦入住👌

飯店乾淨舒適，早餐也不錯。生活機能佳，附近步行有小商圈可以採買、吃飯。推薦可以去附近的ABC 銀行的atm取款，手續費僅需5JD，取款上限可達1000JD(步行1分鐘）

酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人

環境：樓下就是亞喀巴最繁華的商業街，吃喝非常方便 設施：有些陳舊了，但停車免費，自駕還是很方便的，但免費的礦泉水在我們住的那兩天裏每天都送四瓶，在約旦酒店來説非常大氣了 服務：無論是前台小哥還是迎賓保安都熱情禮貌得不得了！我們坐在一樓露天咖啡廳（沿街）喝咖啡時如遇遊客搭訕迎賓保安還會過來禮貌地插話幫我們免除不必要的騷擾和搭訕，確保過度搭訕的男遊客走了後他再離開！這服務意識簡直太棒了！