發布於 2025 年 6 月 9 日
訪客用戶
We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
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每晚起價:TWD10,520
發布於 2025 年 9 月 21 日
ВиталийА
豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!
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每晚起價:TWD9,827
發布於 2024 年 11 月 13 日
訪客用戶
約旦性價比不錯的酒店
在佐敦11天的行程中,住了5家酒店,這家最好!⭐️⭐️⭐️⭐️⭐️
所有的工作人員都非常友好和友善。餐廳工作人員樂於助人,體貼周到。第二天早上,她想起了我的早餐偏好😨,甚至細節。
酒店附近有一家意大利餐廳。您可以享受折扣,但有蛋糕,飲料和希沙。
房間太舒適了,新,我喜歡設計,夜景太可愛了,宏偉,設施很好,比Movenpick酒店好得多,這家酒店爲客人提供死海產品。您也可以從冰箱免費喝。
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發布於 2023 年 11 月 24 日
МаринаККК
住了一晚。不錯的海灘酒店。遊客很少,可能是因爲以色列的附近。你的酒不能穿,在酒店裏有。比較-商店裏有一瓶火烈酒,價格12-15 丁納爾,在酒店-60!在酒店的下喝酒。可以安排,但只有他們拿東西。是的,一切都很好。早餐不錯,選擇很大。晚餐去酒店的地盤。
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每晚起價:TWD9,745
發布於 2024 年 11 月 28 日
訪客用戶
這個酒店在大裝修,房間陳舊,不乾淨肯定,我入住了12個小時的飛行後超級累,一醒來使用衛生間發現裏面全是尿液和淋浴滿是看到的沙子,我3早上打電話給客房服務,我讓他們打掃,特別是我不能使用浴室,我不得不自己打掃,因爲他們不理我,早餐很棒,有很多不同的選擇,總的來說,我給它4/10,我不敢相信它有洲際專營權。
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每晚起價:TWD8,473
發布於 2025 年 3 月 30 日
Kbityg
我們在亞喀巴的Alena酒店度過了美好的時光。從我們到達的那一刻起,工作人員就非常友善和樂於助人。他們允許我們提前入住,甚至把我們升級爲更寬敞的房間,這是一個可愛的驚喜!
酒店的位置非常完美 - 一切都在步行距離之內,包括餐館,商店和城市的主要景點。清潔,舒適和卓越的服務使我們的住宿真正愉快。我們強烈推薦這家酒店,下次來亞喀巴一定會再次入住這裏!
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每晚起價:TWD2,697
發布於 2025 年 4 月 30 日
訪客用戶
一切都很好,但沒有提供要求的問題面臨着,比如早上我和接待員聯繫,要求房間清理和換鞋子(已經打掃了,但鞋子卻沒有提供 ) 。
晚上,我要求提供鞋子和員工的答覆,我沒有提供
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每晚起價:TWD7,096
發布於 2025 年 6 月 19 日
sssdddfff
飯店乾淨舒適,早餐也不錯。生活機能佳,附近步行有小商圈可以採買、吃飯。推薦可以去附近的ABC 銀行的atm取款,手續費僅需5JD,取款上限可達1000JD(步行1分鐘)
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每晚起價:TWD2,228
發布於 2026 年 1 月 12 日
IULIIA MILLER
酒店步行可從海灘上到處都是。附近有大停車場,下邊有櫃檯,店鋪很多。牀乾淨,雖然有小斑點。入口時的牆壁髒。早餐不多樣,上樓有美麗的海景,住了兩晚,每天打掃,但我們拒絕了,只拿了水。清真寺附近,早上會聽到,要是有敏感的睡眠,要記住。偶然打碎了杯子,並說了,沒有罰款。
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每晚起價:TWD2,319
發布於 2024 年 6 月 5 日
Moath
酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人
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每晚起價:TWD11,452