「The overall service was nice; however, there's one thing I would like to mention. About 15 minutes after I checked in and entered my room, a housekeeper opened my door without knocking, which is extremely unprofessional, especially since it's a four-star hotel, and there was no standard procedure. After this incident, I informed the receptionist, but the lady just said, ”We are sorry this happened to you,” without offering any compensation. Frankly speaking, I didn't see anyone willing to take responsibility, and I'm pretty sure this kind of accident will keep happening if no one takes this issue seriously.」
I intended to stay for consecutive nights but accidentally made two separate bookings. Fortunately, the staff handled the situation very professionally and allowed me to stay in the same room, which I greatly appreciated.
However, the room was not cleaned at all between the two stays. There were no fresh towels, the glasses and trash remained untouched, and only the bed had been made. To my surprise, I even found a cleaning rag under the desk. Given the condition of the room, I regretted not checking out and checking in again.
It was disappointing, especially since the staff service had been excellent.