We booked for one night to celebrate our wedding anniversary while on a longer trip to Vienna. We were very pleased on check in when we were told that we had been upgraded to a superior room free of charge, with access to the rooftop lounge. The rooftop lounge was fantastic - complimentary alcoholic and non-alcoholic drinks and small snacks, plus a coffee machine. The terrace was a beautiful place to sit and enjoy a sunny afternoon with a few drinks, and this was the highlight of our stay. However, the room lacked any kind of AC. We enquired about it at reception after thinking we had programmed it wrong, but we were told by two separate staff that it just doesn’t work in the way AC should, and that they knew it was an issue on the 6th floor. There were no other superior rooms available for the night we were staying, and so if we wanted to change to another room we would have to downgrade (and lose access to the lounge), so we decided to put up with it. (Bear in mind, the daily temperatures during our stay were around 30 Celsius). The night was very uncomfortable as a result - we had to sleep with the terrace door open which was a) a security risk, and b) noisy from the passing traffic. It cooled the room down enough to sleep, but it wasn’t an enjoyable sleep. We made use of the gym in the morning and again - no AC! The door was wide open and this barely made any difference. Breakfast was fantastic - plenty of choice of hot and cold buffet food, juices, teas and coffees and even sparkling wine. We throughly enjoyed it and it bookended an otherwise slightly disappointing experience with the room. I would recommend this hotel based on the location, service, the use of the lounge, and breakfast - but I would suggest that the hotel upgrades its AC system, or at least invests in some fans that could be given to guests during hot weather.
很好
126 評價