布蘭森凱隆飯店

Location is very good, room was clean and functional, staff was efficient and friendly. There are 2 breakfast options. The free breakfast is very limited. You can pay $6 for a buffet breakfast which is very good. If you get a room in the tower, parking can be a problem.

Our stay was ok. We liked that the pool is open 24/7. The key to our room wouldn’t work multiple times. We had to keep going to the front desk where we waited a long time for service. My 7 year old only ate an apple for breakfast but we were charged the full $6.99 price for the breakfast buffet.

Was disappointed that they now charge for hot breakfast as they did not in my past stays there. I was also very upset that they charged me a hotel service fee of $15.00 per night that was not included in the ******* total price given.

was charged an extra 15 dollars per night when we checked in. we paid for this stay online. but they charged us more when we got there.

We were charged $50 more than what our booking price was. In addition to this we have a pending charge for over $200 that should not be on here. The hotel advertises a private hot tub in the king suite when in fact it's a jacuzzi tub that's not very big and doesn't get anywhere near as hot as the hot tub. The indoor pool area has a very strong chlorine smell so we didn't even try going in there to swim. The lady at the front desk was rude and not helpful at all. The bed and pillows aren't the best. We will not be staying here every again.

When checking in the clerk had told me that they would charge $50 for incidentals and that it would come off after leaving. That was fine but what they tried to charge my card $80, 1st time then $95 the 2nd time and 3xs $45 and when I went to the clerk all she could say was our system has bugs in it were having a meeting about it. Thank goodness it was a cash app card and it was locked cause the card I used for the room was a different one. Then the day of check out she (clerk) tells me that the hotel charges you $15/ day as a service (resort) fee and it was something new they were doing and I wasn't aware of this when checking in because ALL I was told in signing in is you acknowledge that it was for incidents. Beware when signing to check in because they charge more than what you pay. Hidden fees. Oh and the housekeeper never even came in the room but we paid fees.( you get some kind of service when paying resort fees) just saying.