布蘭森大道凱藝飯店

This was a disappointing experience. The first room we were given was already occupied. The front desk staff addressed this quickly which we appreciated. However, our experience with the second room was not great. The shower had a huge wad of hair in the drain and there was hair on the toilet. There were also wrappers and trash left in the ice bucket sitting on the sink. The room generally seemed like it wasn't thoroughly cleaned and prepped for guest arrival. Also not all of the light sockets were in working order. The lights for lighting up the exterior of the building were so bright and right outside our window that it was difficult to sleep even with the shades closed because the light was still coming through around the shades. The most confusing and disruptive part of our experience was that at around 930pm and 1030pm, after we had already gone to sleep, the same front desk staff member knocked on our door. The first time this happened he had walked away before I could get the door open. Then, on the second occurrence, he just gestured toward me that he didn't need anything when I did open the door. It's almost as if they forgot they moved us to this room and were coming to see if the room was occupied. Regardless, it was incredibly disruptive and made it not a restful experience. The breakfast options were slim and not enjoyable.

family weekend We chose this hotel as it was a convenient location on the *****. The pictures the hotel shared though are not accurate of the actual premises or rooms. We were supposed to have 3 beds plus a sofa bed, there was no sofa bed or sofa at all. There were stains on the comforters. The paint was peeling on the walls and ceilings. The water in the shower stayed cold after 20 minutes. It never warmed up. It felt very dirty, the towels were stained. The indoor pool is not heated, the floors were dirty and the towels in the pool were also stained. It would not be a choice we would stay at again, unfortunately. The staff was kind, however. The only positive.

Hotel right in the middle of the *****, convenient to attractions. The hotel is showing its age, looks a little run down but over all the room was adequate, we appreciated the roll in shower.