阿爾頓公寓飯店

A big big disappointment. Multiple issues with the provider: - He never picks on the phone, my more than a dozen calls were unanswered - He messaged me about 2 hrs prior to the check-in and said that he has upgraded to a new place, which I never asked. I double-checked by asking if it was a better upgrade and he said yes. He sent me a new address where I reached using google maps. It was very far away from my desired place. - MORE of that, the new place was very substandard from every aspect. Therefore I messaged the provider that I don't like this one and I want to go to the previous property. - He messaged saying he mistakenly had a double booking so had to send me to this place. This too is not my problem. - I shared my dissatisfaction and he said he will refund my money therefore I initiated a cancellation request in trip.com but he didn't reply to trip.com too until I asked he to. - He replied to trip.com saying he will only refund for one night while I had paid for 3. I asked why and he said because I cancelled at 7pm. That's because I reached the place at 7pm itself and rejected it straight away. Still not my problem. - Thanks to trip.com for compensating me with trip coins. - The provider is very unprofessional and should not be allowed to host such services. A big big No.

The customer service was excellent but the facility is not to my taste

They advertised breakfast included it was not .. in fact it was located at Trigg hall Claremont misrepresent plus tv had no sat reception but the caretaker was helpful

Dissatisfied There were hairs in the bed and in the bathroom, food stuff left in cupboards. Sofa had no seat cushions on it so was very uncomfortable.