薩拉索塔布雷登頓西TownePlace Suites飯店(TownePlace Suites Sarasota Bradenton West)

Terrible, Terrible front desk staff and management. I was traveling with my family and the property did not honor my room type. I PREPAID for two queen beds at time of booking. I was placed in a room with one King bed and a small pull out sofa. There was no discussion from the staff that the room type I prepaid for wasn't available at check in. I had to go back down to the reception. The staff informed me that since I booked through a 3rd party travel site they didn't have to give me the room I requested and paid for. There was no offer of refund for the difference in room price and No offer to make the situation right. It was basically, too bad, this is what you get. I immediately called Orbitz and they confirmed the property was required to honor the room type I booked. Orbitz then called the property and the story changed. Now reception was saying my room had flooded so they had to make a substitution. Yet, they failed to mention any of this to me. This is not how checkin should go at 11:00 pm at night. Furthermore, I had to make multiple calls to get a credit for the difference in room types. A terrible experience.

The hotel was awesome clean pretty and affordable! Location was great not far to many things in the area The staff was awesome ! My one complaint was breakfast! It was horrible the toaster don't work the round scrambled egg patties ****** the sausage was cold ! I would've liked to have seen some cheese slices available ! A working toaster maybe chocolate milk! Some variety ! Other than that it was great !

I enjoyed my stay very much. I was particularly impressed by the option to self check in up to 24 hours early by email however I don't know how much time it really saved. LOL! The General Manager working the front desk at check in was very polite even after dealing with the guest before me that was on his cellular phone the entire time. That annoyed me and I could barely contain my feelings. She was patient and professional. Once I received my keys, I disinfected the space to my comfort level. I did notice that the comforter had a little makeup on it. A spot cleaning handled that. The couch had food crumbs and lots of hair on it, nothing a good vacuuming couldn't handle so we opted not to use it for the one night. The bathroom was clean as was the full kitchen and refrigerator. The bed was so comfortable. I slept like a baby. My partner made use of the TV. He was quiet so I'm assuming it was just fine. I enjoyed the continental breakfast offering as well. It was a treat to have a hotel ACTUALLY serving breakfast for a change. My only suggestion would be softer towels. The bath towels were pretty rough other than that I enjoyed my brief stay and will definitely be back.

Was not impressed Stayed 3 nights was not expecting anything fancy but the room was a suite and for 3 adults When we arrived we had to go to the desk to get the bedding for the pullout no biggie but we stated there would be 3 adults and expected the room would have what we needed It said if you want to be eco friendly just hang your towels. The next morning had to get more towels because of 3 people again went to the desk got the towels left for the afternoon and the towels we hung up were gone but room wasn’t cleaned but the towels were gone another trip to the desk for towels Found clothes left in a drawer tell desk and they gave us trash bags to put the clothes in was expecting someone to come and get them not do it ourselves 3 rooms cleaned in the hallway we were in and the trash and towels etc were left in the hall for about 24 hours I will say the breakfasts were good but would not stay there again

Our stay was great and would stay again. Clean and comfortable great amenities in room. The only downfall was free breakfast and the overflowing trash cans, coffee goes empty alot and have to ask someone to replenish. And replenish the food as well. On Saturday we got rubbery hard boiled eggs and chewy bacon. But when I found out there was only 1 lady trying to do a 3 person job, I totally understood. The way things are today, no one wants to work! I felt really bad for her. The manager who was the front desk person, came out to help her. While he was doing that, (even with a sign “be right back” A rude person was pounding on the bell! They definitely need more staff.

That place is new I like one thing they need work on that clean , place need put new supervised i wold like stay more but I left before and breakfast is nothing

This property accommodated us when our flight was delayed for hours. They allowed us to check in at nearly 4 AM. The room was spacious and was more than what we expected. Only 15 minutes from Anna Maria Island!

We arrived around midnight. Our room needs had changed and the front desk guy was AMAZINGLY accommodating! He was quick and friendly helping us with the perfect room for us!