布拉克內爾布拉克內爾附近住宿

I was staying day before my Mum’s funeral. I’d phoned ahead of my stay & spoke to Mel. My experience from start to finish was wonderful thanks to your amazing staff Samir, Mel, Sheila & young Leah who turned such an emotional time for me into a welcoming & friendly atmosphere. Room was perfect & Sheila cooks a great breakfast xx

我再強調也不爲過,我吃了最豐盛的一餐,美味的菜餚散發到我的味蕾裏,簡直太精緻了。客戶服務超出了難以置信的關注和愛,我從卡羅琳感到絕對傑出,我無法要求更愉快和熱情的體驗。

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

The Wokingham Premier Inn was fully booked over Christmas so I booked 3 nights at theTravelodge for a total of £99. The Premier Inn would have been over £300! As we were visiting relatives we only needed a bed. Car parking is free, staff very friendly and very quiet location.

酒店有電梯，環境安靜舒適，房間空間可以，有個露天花園，可以在花園中的棚子用餐，服務人員態度非常積極，主動滿足顧客需要，距離溫莎堡較近，周末訂房緊張價格高 酒店旁邊沒有商店和餐廳，用餐要在酒店餐廳，餐廳食物是典型英式食物