馬爾伯勒/頂點中心凱悅嘉軒飯店(Hyatt Place Marlborough/Apex Center)

Nice place to stay during holiday visit with family. Very friendly and efficient staff. The only drawback -- lots of hockey families, most well behaved, but a few kids (8-10 yrs old) allowed to hang out unsupervised in the breakfast area. I also heard other guests complaining about misbehaving kids at night. Not the hotel's fault -- come on, parents!

The hotel itself was nice and clean. I had made a reservation for a room with a full kitchen as was described on *******, and had paid for it in advance when I arrived at the hotel there was no oven in my room as I had called prior to my arrival and confirmed with someone at the front desk and told them specifically that I would be cooking Thanksgiving, dinner, and thoroughly went through all the appliances that should be included in my room. When I got there and realize that they had placed me in an incorrect room. The front desk was not helpful. I pleaded with them to reach out to management and they just kept repeatedly telling me that they cannot pull people out of rooms that were not available and then the error was on ******* for pushing inventory they did not have, I explained to them that I had spoken with someone at the front desk at the property who had confirmed all the amenities that would be available and the error was on the hotel part when I reached out to ******* they said that they would try to get some type of refund on my behalf. They never did no one ever got back to me , I reached out to the hotels management explained to them the error was on their part and then I had to make alternative Thanksgiving plans. The hotel also never responded from their management. I am beyond disappointed at my experience and I do not understand why the staff and management of this property are not on the same page with what the amenities are available at the hotel.

Night reception man rectified situation - given room with one bed instead of two - efficiently and to my satisfaction. Closet smelled funny - near cooking vent? Didn't use b/c I didn't want my clothes to smell funny.

Front desk staff was very friendly and efficient. The hotel was quiet and comfortable. I understand changes were made to help protect people from Covid back in the heart of the pandemic, but to have the utensils be plastic and individually wrapped is wasteful. Also, there was no gluten-free cereal or bread available at breakfast.

staff was uniformly attentive, friendly, and competent. It was a beautiful property. The door to our room could use some cleaning, so it doesn’t stick toilet seat, and the toilet seat was loose. Besides that, it was great.

Love the salt water pool. One of the nicer hotels we’ve stayed at in the area. Room had an unexpected extra pull out sectional.

There was a noisy party in the breakfast room when we arrived on Xmas Eve which seemed very odd.

Staff and room were great, room was clean. Dust on the furniture outside the elevators, trash in the stairwell. If you stay here be prepared for hockey parents and kids given the proximity to a multiple rink facility. 90% are nice but 10% can frustrate you. To be fair applies to all hotels on route 20 west in Marlborough.

Great stay, our king room was beautiful and clean. Friendly staff and excellent breakfast!