布里斯班盛橡繆斯套房飯店

丟了一部手機。打了電話後被告知已經找到了，如果我準備好一個預付的信封，就可以寄給我自己。 我安排了預付的國際信封，然後將手機寄到我的家庭住址。預付費信封已退回給寄件人，目前我無法從該公司獲得任何關於如何退還手機的答复

你得付錢給我住在這裡，這是我住過的最糟糕的地方，走廊很髒，聞起來很臭，牆壁也很髒，房間裡有煙味，工作人員不在乎，經理也不關心我們整晚都在參加派對，沒辦法睡覺，謝謝。

there was no info to assist guests with orientation or meals. The unadvertised cost of parking and card surcharge were a big turnoff. TV not working very frustrating. Stale air in corridor most disconcerting.

We had chosen to stay at this Accommodation overnight 07/07/24 as it was close to the venue in which our son was attending his year 12 school formal. And I regret our choice. The Apartment didn’t just look tired and dirty, it felt dank and it smelt of mould. The carpet was old and stained beyond salvation. There has definitely been an issue with the carpet in the dining area in particular. Not only did it smell rotten, it had been lifted from the flooring but no attempt had been made to refit it securely back into place. Instead you will find a gap with exposed nails sticking upwards. The walls were grimy and dusty and covered in multiple plaster patches. It looks like some half attempt at restoration was started but no one could be bothered to finish the job. Old and mouldy bathrooms, broken fittings, sticky floor tiles and kitchen surfaces….. the list could just go on. And when did a piece of folded up paper towel become a suitable replacement for a Chux cloth! I am perplexed as to how, in 2024, a property that carry’s the Oaks name can get away with renting out Apartments in this sort of condition. It’s like there is just no pride in the property. No care given! Based off the photos on the Oaks website, we thought we were reserving a basic but clean and fresh two bedroom Executive Apartment. But let’s call that false advertising as we got nothing of the sort. We paid $334 for the accommodation plus $29 for parking. We feel ripped off and we would never want to go back. And if this standard is considered ok by the Oaks brand, then we will be doing our best to avoid staying at any of their properties in the future.

Very disappointing Christmas Eve. I had my small crawling baby with me who’s knees were filthy from the unvacuumed carpet, there was grime and mould on the shower head and taps, I also found a capsule underneath the bed which appeared to be an illicit substance which was very concerning as my child could have eaten it. Wouldn’t stay again

Again access to the property was poor, had to walk through inches of water to get to room, this was unsafe, also had an eldely person that’s in poor health and this did NOT help his conditions. Unhapy