We were at this property during the Easter Bank Holiday weekend. The hotel is close to the Bournemouth Town Centre. I cannot say that this is walkable to the Beach. It takes a good 5 mins drive to the beach from the hotel. The Good things The reception team is fab especially Mikolaj. When we arrived the room was not ready as we arrived an hour early. He offered us free drinks while we waited for the check-in. The breakfast was good. They serve the hot breakfast on small plates rather than letting the guests make the mess. I liked this concept. And of course, you can order omelette or French toast which the cook happily makes for you. The onsite parking is small and cramp- try basement The worst part This is a pretty standard no frills hotel. It didn’t feel like a mid-range property either. The worst part is the dinner- Both the food as well as the staff. The food felt like heated from frozen- pretty bland. And I would not rather comment on the staff including the manager. I found it amazing how rude a person can be while working in an hospitality industry- the lady with grey hair (I don’t want to name and shame in the public forum. I was equally disappointed the way the matter was handled by the person who introduced himself as the manager.
The location of the hotel was very good. General cleaning is ok. There was a smell coming from the carpets. The pillows did not smell of any detergent. In general, price performance was good.
We visited for a family diamond wedding anniversary. The rooms were clean and spacious. The reception area smelt lovely! The reception staff were extremely helpful and polite and leaving a little gift for my in-laws for their anniversary in the room was also a lovely touch!. Breakfast was a little difficult due to extremely limited gluten free options but I managed. I was advised to scan a QR code but it didn’t give you a breakdown for each item just an overview . Would have expected maybe allergens on the signs for the food in the buffet. We stopped in the back of the hotel which had a long corridor with three small stair cases which was awkward for my elderly mother in law. Advice for future travellers contact the hotel in advance if travelling with people who are uneasy on their feet so you can request a room without these staircases. I think an addition of a handrail for each staircase would be a great benefit. The bar staff are excellent and very chatty and friendly, Wonderful views and overall great facilities!
Visited the nici for my wife’s birthday, our stay was incredible, the hotel really have got the Miami vibe right , the spa was superb and we also got to lay in the sun around the outside pool.. breakfast was amazing and the staff were always polite and smiling.. nothing was too much trouble , Harry’s rocks restaurant is a must visit for lunch or evening meal the whole st up is incredible and we will be back..Thankyou…
滿意
50 reviews
4.3/5
每晚起價
NT$4,731
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4.5/5
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訪訪客用戶早餐不錯,有停車場,可以加床帶孩子。酒店對顧客特別貼心客氣。我們1月17日很晚從倫敦希思羅機場趕到酒店,戴眼鏡的前台很熱情接待我們,還幫我們拿行李送到房間。我們是來參加國標舞比賽,原本訂了4天酒店,但老師讓早來1天,後來我們又加訂了1天。住完1天,因為房型問題必須換房再住4天,我們大包小包的不想折騰,一個女性主管lady leader,特別貼心,幫我們換到隔壁,非常方便;我們定的雙床,但是新房間是單床大床房,為了我們方便,就加了1張床,我們非常感謝。而且後面幾天,她還來問候我們住的是否舒適,特別熱情周到。希望以後再來參加UK OPEN 比賽時還住這家賓館!
訪訪客用戶Taking long time to check in even though it’s already 5pm that time when we check in. And check in supposed to start at 3pm. Pool is small and not maintained.
No pillowcase cover when we arrived in our room.