伯恩矛斯西崖普瑞米爾飯店

Great location! Premier plus had great view and great lay out of room. Little dust found on lower parts of the room which was ok but overall clean 5*. Staff welcoming, easy accessable entrance and big lifts. Was a quiet peacefull sleep. Will stay again

This hotel is a gem of a place. It may be a little worn here & there (it's busy so not surprising) but it's spotlessly clean. The staff are warm & friendly on the whole but 2 in particular are stars. We had an issue on our first night and Andy owned it, apologised sincerely & then offered solutions. His service recovery was outstanding. A genuinely nice guy who knows how to give great customer service. Gem number 2 was Sheila the breakfast Cook. She cooked & presented everything beautifully and was polite & friendly regardless of being busy. The staff were generally warm, friendly & helpful from check in to housekeeping. The parking here does come at a cost but it's completely secure with plenty of spaces & represents good value compared to the usual seaside parking charges. For the service we got, the comfort & cleanliness plus the great value, we cannot recommend staying here enough. Previous reviews moaning about marks on walls etc seem to expect a 5 star hotel for peanuts. You get a lot more than you pay for here. We will definitely be coming back.

Great clean newly built hotel in an ideal location. Service level was great throughout our stay! Nice cooked buffet breakfast each morning. Amazing sea views from 5th floor! Secure underground parking at competitive rates! Would stay here again!

The staff are NOT well trained and there is no ownership taken, Martyna particularly was terrible and felt she was doing us a favour as guests. Requested a number of things they did not deliver as basic as towels being changed.