波恩茅斯皇后飯店及溫泉

I am afraid we have a bad experience in your hotel. First of all, the rooms are not soundproof, you can hear any conversation, TV, and even people walking from every single side, for the nearby rooms and above. Literally we could hear the sound of cracking wood every time someone was walking upstairs. Secondly, the room was not made during our stay. We could see your workers inside some rooms using their phones to speak with someone, texting, and it looks like they were using social media as they were like scrolling down. Sheets, towels all over the corridors during the day. In addition, we could clearly see at the Spa mould at the walls of the pool, like sand on the floor of the jacuzzi and we have some concerns the pH of the water was not within the healthy parameters as the water has a yellow color. You called yourselves a luxury coastal hotel, but you are really behind of it. I hope you really listen your customer's feedback to take some actions to improve.

Everything perfect