十五號比肯飯店(XV Beacon)

The hotel is quite good, and always my go-to because of Mooo Restaurant off its lobby. Where the hotel can improve is in the reception experience. It’s really low-energy, borderline rude. Most recent example was Shauna last night being quite unhelpful with me on the phone as I called the hotel en route from the airport. Wasn’t a huge deal, but the reception folks should exert a super positive, helpful, and welcoming energy, which does not exist today, in my consistent experience.

Overall the experience was not as advertised. We paid a premium for a “view” of the Common. The Boston Common was only visible from a narrow angle through one of the windows at the far end of the room. The room was advertised to have a working fireplace. When we decided to light it after dinner, when we had settled in to watch some US Open tennis after wandering the city, we found that management shuts off the pilot lights and you have to call down to the front desk and ask someone to come up and light it for you. Not really what you’re looking for at that point in the evening. The tile grout in the shower was badly stained, indicating it had been poorly cleaned on a consistent basis, which gave an uncomfortable vibe to the bathroom experience. The fixtures in the bathroom were difficult to operate.

The location of XV Beacon is fantastic. However, we has issues with a faulty fire alarm that woke us up in the middle of the night - twice. The hot water was also spotty in our room and we had to call maintenance. It was a nice change to stay here but not sure if it's worth a future investment.

我很驚訝這是一家五星級飯店。它沒有五星級酒店的設施。首先，衛生紙就像布里洛墊！為什麼五星級飯店會有這麼垃圾的衛生紙？加油站有較軟的衛生紙。毛巾的品質也很差。它們有肋骨，非常粗糙。網路上的照片肯定是 15 年前的，因為飯店看起來不是那樣的！這個地方不可能值 400-500 美元一晚。我很失望我在這個地方使用了我的免費************之夜。房間裡的家具破舊過時，地毯需要更換。房間裡的桌子破爛不堪、搖搖欲墜、破舊不堪。茶几損壞了。床很舒服，但非常小。它的大小更像是一張全尺寸床，而不是一張大床。他們有專車服務，但幾乎沒有。我們預訂了晚餐送車的車，然後他們想提前 30 分鐘送我們。預訂有什麼意義？每次我們來去都沒有人開門。沒有人把我們的行李帶到我們的房間。房間裡有一台濃縮咖啡機，但不能用。這個地方的一切都令人失望！

The coziness of the hotel, the beautifully decorated room and the proximity to much of what Boston has to offer, made this birthday getaway great. This is what every boutique hotel should strive to be like.

I loved the audio system throughout the room and bathroom, made a great vibe. 24hr room service was also great. Staff was friendly and great. I know some of these things are expect of a 5 star establishment but it still makes them great.

It was an amazing experience. We were thrilled to find that the staff and our room were amazing.

我們度過了一個美好的夜晚。酒店華麗又乾淨。工作人員很棒。他們滿足您的每一個需求。輕鬆成為全國最好的之一

As usual, staff goes above and beyond at this smaller well appointed hotel to make your stay perfect. The GM Charles is absolutely lovely and has everything working perfectly!!!